Davielle Agramonte
College Point,NY
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at JLL at Google, showcasing expertise in vendor coordination and problem-solving abilities. Excelled in project management and staff development, achieving significant improvements in facility functionality and team performance. Demonstrated reliability and excellent communication, ensuring projects and customer needs were met with high standards. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Facilities Coordinator
JLL at Google
07.2023 - Current
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Demonstrated project management, including planning, executing, and overseeing projects to successful completion. Proven ability to delegate tasks effectively, manage cross-functional teams, and ensure timely delivery of project objectives
- Coordinated emergency response drills, enhancing preparedness for potential incidents.
- JCAP - annual compliance program, certifying that all compliance documentation requirements were met for the year.
Customer Service Specialist
AdaptHealth
09.2019 - 01.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs. Also Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
The Smoking Pie
10.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Personal Injury Paralegal
Grigoropoulos Law Group
03.2017 - 03.2018
- Maintained up-to-date knowledge of evolving personal injury laws to ensure accurate advice was provided to clients throughout their cases.
- Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.
- Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
- Interviewed clients to obtain information relevant to cases.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2022
Skills
- Vendor Management
- Work Order Management
- Problem-solving abilities
- Teamwork and Collaboration
- Delegation skills
- Analytical Thinking
- Staff Training and Development
- Project Management
- Budgeting and Financial Reporting
- Ticketing software expertise
Languages
Spanish
Professional Working
Timeline
Facilities Coordinator
JLL at Google
07.2023 - Current
Customer Service Specialist
AdaptHealth
09.2019 - 01.2020
Assistant Manager
The Smoking Pie
10.2018 - 06.2019
Personal Injury Paralegal
Grigoropoulos Law Group
03.2017 - 03.2018
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Similar Profiles
Anthony KratovilAnthony Kratovil
Facilities Coordinator at JLL At GoogleFacilities Coordinator at JLL At Google
Omar Cazares AlfaroOmar Cazares Alfaro
HSSE Coordinator at JLL At GoogleHSSE Coordinator at JLL At Google
Yukta MathpalYukta Mathpal
Senior Facilities Coordinator at JLL At GoogleSenior Facilities Coordinator at JLL At Google