Davien Beltran
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and training new recruit's to be up to the task. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cook/Cashier/Trainer
Freddy's Frozen Custard & Steakburgers
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintain a sanitary and safe work environment.
- Preparing food quickly and to safety standards.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Food & Beverage Team Lead
Roaring Springs Water Park
05.2018 - 10.2022
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Prepared ingredients for menu items.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Kept kitchen up to code for health and safety inspections.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Planned order execution to simultaneously deliver items ordered together.
Education
High School Diploma -
Compass Public Charter School
Meridian, ID05.2023
Skills
- Expense Tracking
- Conflict Resolution
- Order Verification
- Critical Thinking
- Coaching and Mentoring
- Adaptable and Flexible
- Customer service
- Training and Development
- Issue Resolution
- Feedback Acceptance
Timeline
Cook/Cashier/Trainer
Freddy's Frozen Custard & Steakburgers
11.2022 - Current
Food & Beverage Team Lead
Roaring Springs Water Park
05.2018 - 10.2022
High School Diploma -
Compass Public Charter School
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