Davies Admassu
Silver Spring,MD
Summary
Experienced professional with a background in financial analysis, management, and customer service seeking a Relationship Banker position at JP Morgan Chase Bank. Committed to delivering exceptional customer experiences and building lasting relationships through proactive engagement and tailored financial solutions.
Overview
3
3
years of professional experience
Work History
Internship Student
Northwestern Mutual Financial
04.2023 - 08.2023
- Financial Analysis: Analyzed financial data to provide insights.
- Customer Service : Provided exceptional customer support via phone, email, and chat.
- Market Research: Researched industry trends for decision-making.
- Data Analysis: Extracted insights from large datasets.
- Problem-solving: Developed creative solutions for clients.
Amazon FBA Seller
Customer Service Manager
04.2021 - 05.2023
- Directed a team of 15 customer service representatives, providing guidance, coaching, and support to ensure the delivery of exceptional service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Enebela Food Delivery
CEO
02.2021 - Current
- Established and performed management of daily operations of the organization.
- Led financial decision-making and branding strategies.
- Managed and supervised a team of 15 or more employees.
- Provided mentorship and guidance to team members, resulting in improved performance and morale.
Education
Bachelor - Financial Management And Customer Service
Salisbury University
Salisbury, MD05.2023
Skills
Financial Analysis
Customer Relationship Management (CRM)
Customer Services
Sales and Business Development
Communication Skills
Team Leadership
Problem Solving
Risk Management
Time Management
Adaptability
Timeline
Internship Student
Northwestern Mutual Financial
04.2023 - 08.2023
Amazon FBA Seller
Customer Service Manager
04.2021 - 05.2023
Enebela Food Delivery
CEO
02.2021 - Current
Bachelor - Financial Management And Customer Service
Salisbury University
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