As a dedicated Quality Management Specialist with 10 years of specialized experience in quality assurance and control, I bring a comprehensive background in operational excellence and data analytics. My career journey includes advancing through QMS levels one and two, demonstrating progressive responsibility and expertise in quality management systems.
During my tenure as a KFC Operations Contact, I developed strong client relationship management skills while serving as the primary point of contact for key stakeholders. My experience working under Beth Canon in the Data Analytics department enhanced my analytical capabilities and data-driven decision-making skills.
Key Skills:
Quality Management Systems (QMS Levels 1 & 2)
Data Analytics and Reporting
Client Relationship Management
Microsoft Office Suite Proficiency
Google Workspace Applications
Operational Process Improvement
Team Collaboration and Communication
Performance Metrics Analysis
Documentation Management
Quality Assurance Protocols
Project Coordination
Software Proficiency:
Microsoft Word
Microsoft Excel
Google Docs
Google Sheets
Google Slides
Data Analysis Tools
My background combines technical expertise with practical operational experience, enabling me to effectively implement quality management strategies while maintaining strong stakeholder relationships.
.Planned and scheduled monthly work: Conducted monthly assessments and inspections to ensure compliance with food code standards.
.Conducted assessments: Measured conformity to food code standards according to round spread and customer requests.
.Enforced safety standards: Observed food prep, cooking, and storage while enforcing safety, health, and sanitation standards daily.
.Root cause analysis: Determined root cause of any issues and recommended corrective actions.
.Onboarding: Provided peer support and training to new hires.
.Documentation: Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
.Reporting: Reported problems and concerns to management.
.Audit and inspection: Led audit and inspection preparation, resolution of audit and inspection findings, and liaised with stakeholders.
.Reports: Prepared reports and/or necessary documentation.
.Quality assurance: Maintained and modified quality assurance programs and policies regularly.
.Meetings: Participated in QM related meetings and trainings.
.Clients: Addressed and discussed issues with clients, proposed solutions, and made recommendations for improvement.
.Data integrity: Ensured data integrity and accuracy.
.Test planning and execution: Documented and executed detailed test plans and test cases, and summarized and logged audit findings for reporting purposes.
.Communication and collaboration: Liaised between quality control and other departments and contractors, providing project updates and consultation.
.Protocol creation: Created testing protocols to be used across product lines.
.Quality assessment: Assessed products or services to evaluate conformance with quality standards.
.Quality improvement: Responsible for monitoring, inspecting, and proposing measures to correct or improve a company's inspection and processes to meet established quality standards.
.Policy and procedure development: Prepared and implemented quality assurance policies and procedures, and performed routine inspections and quality tests.
.Report writing: Prepared reports on the results of quality inspections.
. Standards and regulations compliance: Ensured that standards and safety regulations were observed.
.Data collection and analysis: Collected data on quality issues, identified patterns, and made recommendations for improvements.
.Audit reporting: Prepared reports after each audit with the positive observations, corrective and preventive actions.
I dedicated my time to various community service initiatives in Montgomery County, Maryland:
Local Food Bank (Rockville):
Sorted and packed food donations
Distributed food packages to individuals and families in need
Contributed to efforts addressing food insecurity in the community
Women's Shelter:
Assisted with meal preparation for residents
Organized and managed donations, including clothing and toiletries
Provided emotional support and practical assistance to shelter residents
Church of the Redeemer (Gaithersburg):
Participated in diverse community service projects
Assisted with event setup and breakdown
Supported various church-run initiatives benefiting the local community