Davika D Dabideen
Schenectady,NY
Summary
Professional with a Master’s degree in Health Services Administration and 12 years of experience in process improvement and efficiency enhancement. Proven track record of maximizing service quality and customer satisfaction through effective team leadership and continuous improvement initiatives. Expertise in employee management and industry best practices, driving measurable outcomes and organizational growth. Strong time management and organizational skills contribute to team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Supervisor Utilization Management
VillageCareMax
New York, NY
08.2024 - 04.2025
- Employed daily statistical analysis to track performance, achieving a 90% compliance rate.
- Identified opportunities for process improvements, leading to cost reductions, and increased productivity by 25%.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
UAS Coordinator
Greater New York Healthcare
Brooklyn, NY
12.2023 - 12.2024
- Reached 90% compliance in ensuring that monthly and ad hoc UASs were completed within the timeframes set by the contracted health plan.
- Met weekly with health plan representatives to give updates and report on any incidents or barriers that occurred during weekly appointments.
- Utilized various software and tools to streamline processes and optimize performance by 25%.
Product Specialist
VNS Health Plan
New York, NY
08.2022 - 06.2023
- Prepared for the New York State (NYS) Department of Health (DOH) survey by collaborating with clinical operations, marketing, compliance, and care management teams.
- Implemented and managed new long-term care processes, resulting in a financial bonus of $200K from DOH for the successful transitions of members from a long-term care facility to care at home.
- Managed a $450K DOH state grant, including contracting, budget management, and project management, resulting in an 82% reduction in viral load suppression for the health plan.
Manager Authorization Operations
VNSNY CHOICE Health Plans
New York, NY
08.2018 - 07.2022
- Served as an internal and external stakeholder liaison to advance care, reduce and resolve complaints, and build strategic partnerships.
- Established care standards, reimagined workflow processes, and offered data-driven recommendations in strategic planning, business requirements, and operational needs, which increased DOH compliance standards by 25% over one year.
- Developed and spearheaded the adoption of team goals and quality standards, and reviewed daily analytics to ensure the team met KPIs, and to ensure a strong member and provider experience.
Supervisor Service Operations
VNSNY CHOICE Health Plans
New York, NY
03.2016 - 08.2018
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects, resulting in a 10% increase in service levels.
- Enhanced processes and increased efficiency by 30% through training and implementing cross-training procedures to ensure coverage, template creation, developing call scripts, introducing efficient data entry processes, and streamlining administrative resources.
- Influenced management to approve a new call direction process, which decreased call abandonment levels to less than 3%, and average handling time to less than 5 minutes.
Medical Management Care Coordinator
VNSNY Choice Health Plans
New York, New York
06.2013 - 03.2016
- Facilitated data-driven decision-making for Executive Leadership through comprehensive error analysis and claims review.
- Directed a team of five care coordinators to improve oversight of underserved utilization processes.
Education
Master’s - Business Administration, Health Services Management
Keller Graduate School of Management
06-2021
Bachelor’s - Business Administration
Devry College
06-2015
Skills
- Microsoft Office Suite
- Project management
- Customer relationship management
- Data analysis
- Payroll systems expertise
- Healthcare compliance
- Leadership development
- Process improvement
- Problem-solving aptitude
Timeline
Supervisor Utilization Management
VillageCareMax
08.2024 - 04.2025
UAS Coordinator
Greater New York Healthcare
12.2023 - 12.2024
Product Specialist
VNS Health Plan
08.2022 - 06.2023
Manager Authorization Operations
VNSNY CHOICE Health Plans
08.2018 - 07.2022
Supervisor Service Operations
VNSNY CHOICE Health Plans
03.2016 - 08.2018
Medical Management Care Coordinator
VNSNY Choice Health Plans
06.2013 - 03.2016
Master’s - Business Administration, Health Services Management
Keller Graduate School of Management
Bachelor’s - Business Administration
Devry College
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