Dynamic professional with a proven track record at Riverland Hotel, excelling in account management and conflict resolution. Recognized for reducing budgetary expenditures and enhancing employee loyalty through innovative programs. Adept at problem-solving and effective communication, driving success in high-pressure environments while maintaining exceptional service standards.
Hi, I’m
Davi Kasahun Melese
Customer sales representative
Silver spring,MD
Summary
Overview
18
years of professional experience
1
Certification
Work History
Craft Trading
Customer Service Representative
02.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Soliyana Engineering And Construction
Project Manager
08.2012 - 10.2024
Job overview
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Communicated daily with vendors to keep project fully operational.
- Managed construction schedules to achieve adequate project labor coverage.
- Verified completed projects met approved time, quality, and cost estimates.
- Obtained building and specialty permits from local jurisdictional agencies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Developed and executed pre-construction milestones on project schedule.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Held construction progress and regular status meetings with project team.
- Read and interpreted blueprints in [Software] before planning or delegating days work to team of [Number] employees.
- Supervised day-to-day activities of [Number]-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Riverland Hotel
Managing Director
03.2021 - 01.2024
Job overview
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Salini Impregilo-Tana Beles
Electrical Safety Engineer
09.2007 - 10.2011
Job overview
- Designed engineering solutions when facilities or equipment failed safety inspection, verifying future compliance with appropriate guidelines.
- Reviewed production work processes to detect possible safety concerns, drafting corrective measures where appropriate.
- Oversaw third-party contractor operations to maintain [Type] standards while operating on site.
- Interfaced with medical personnel to maintain optimal worker health standards based on monitorial testing.
- Assisted in worksite incident investigations, helping to determine cause and fault to ascertain liability.
- Drafted guidelines for hazard control programs such as fall protection, electrical safety and air quality guidelines.
- Developed and enacted safety and quality control plans.
Education
Bahir Dar University Bahir Dar, Ethiopia
Bachelor of Science from Civil Engineering
08-2023
University Overview
Bahir Dar University Bahir Dar, Ethiopia
Master of Science from Communication Systems Engineering
07-2014
University Overview
Arba Minch University Arba Minch
Bachelor of Science from Electrical Engineering
07-2007
University Overview
Skills
- Account management
- Scheduling
- Complaint resolution
- Receiving support
- Active listening
- Problem-solving
- Microsoft PowerPoint
- Product sales
- Proofreading
- Spreadsheets
- Hospitality and accommodation
- Conflict resolution
- International sales support
- Business development
- Grammar
- Route management
- Retail store support
- Paperwork processing
- Shipping and receiving
- Decision-making
- Tracking complaints
- Skype
- Verbal and written communication
- Product knowledge
- Executive management support
- Creative problem solving
- Critical thinking
- Time management
- Delivery scheduling
- Document control
- Microsoft outlook
- Microsoft Excel
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- Time management
- Leadership
- Construction management
- OSHA 10
- OSHA 30
- Team
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Customer Service Representative
Craft Trading
02.2024 - Current
Managing Director
Riverland Hotel
03.2021 - 01.2024
Project Manager
Soliyana Engineering And Construction
08.2012 - 10.2024
Electrical Safety Engineer
Salini Impregilo-Tana Beles
09.2007 - 10.2011
Bahir Dar University
Bachelor of Science from Civil Engineering
Bahir Dar University
Master of Science from Communication Systems Engineering
Arba Minch University
Bachelor of Science from Electrical Engineering
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