Davin Clark
Aberdeen,MD
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Wawa
Aberdeen, MD
06.2022 - Current
- Control inventory through daily and weekly processes to enhance store profitability.
- Train new employees in various areas of the business.
- Oversee day-to-day operation of the building.
- Solve customer problems/complaints.
- Monitor and update store planograms as needed.
- Coordinate weekly inventory counting with other management.
- Handle major cash handling processes daily within the store.
- Create orders for foodservice supplies, as well as salesfloor, coin, and cash ordering.
Food and Beverage Supervisor
Wawa
Aberdeen, MD
02.2022 - 07.2022
- Assist customer service supervisor with inventory processes to further understanding of inventory within the store
- Supervise day to day operation of store
- Handle customer issues/complaints
Night Supervisor
Wawa
Aberdeen, MD
08.2021 - 02.2022
- Manage the nightly operation of the store.
- Oversee daily and weekly cleaning for the store.
- Handle customer issues and complaints.
- Oversee employee tasks and general productivity
Lead Customer Service Associate
Wawa
Aberdeen, Maryland
06.2021 - 08.2021
- Coordinate daily operation of the deli area during the morning time shift.
- Collaborate with other employees to ensure that daily tasks are completed, and the deli is efficient and serves all products to customers.
- Reconcile cash registers daily.
- Hold the shift keys to access the shift's cash safe.
- Monitor the temperature of all temperature controlled substance foods every 4 hours during shift
- Plan hot food production for expected sales for the shift
Customer Service Associate
Wawa
Aberdeen, Maryland
12.2020 - 06.2021
- Fulfill customer orders in the store, either in the deli, beverage station, or cash register.
- Provide friendly customer service to all customers
- Complete daily tasks for your assigned area
Education
High School Diploma -
The John Carroll School
Bel Air, MD08-2021
Skills
- Policy Enforcement
- Handling Escalations
- Decision-Making
- Problem-Solving
- Time Management
- Workflow Management
- Team Building and Leadership
- Delegating Work
- Customer Service
Timeline
Customer Service Supervisor
Wawa
06.2022 - Current
Food and Beverage Supervisor
Wawa
02.2022 - 07.2022
Night Supervisor
Wawa
08.2021 - 02.2022
Lead Customer Service Associate
Wawa
06.2021 - 08.2021
Customer Service Associate
Wawa
12.2020 - 06.2021
High School Diploma -
The John Carroll School