Transit professional bringing thorough understanding of transportation systems and operational management. Known for fostering collaborative environment and driving results adapt quickly to changing demands. Key skills include project management and regulatory compliance with strong focus on reliability and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Demand Manager
University of Alabama
11.2014 - Current
Project Manager for Parking and Crimson Ride operations, responsible for leading projects, seeing them through to completion, and reporting on the improvements.
Communicate with vendors to ensure appropriate customer service is provided, repairs to equipment are done properly, and the installation of equipment is done accurately and on time.
Responsible for conducting updates to the Crimson Ride, Parking, Fleet and Transportation Services websites by utilizing Word Press.
Manages the ParkMobile platform for the University of Alabama, adds and removes enforcement zones to campus surface lots as well as parking decks.
Responsible for the upgrade and installation of all parking, fleet, events, automotive and maintenance computers, phones, and Televisions. Will also consult with departments on new technologies that may be needed for the operation.
Managing employees and assisting Event operations with traffic control during various events throughout the year (Football, Basketball, Gymnastics, Graduations, Etc.).
In conjunction with the IT department, manager will make sure that the Campus Map (Campus Bird) information that pertains to Parking and Transportation is updated and accurate.
Evaluated emerging technologies for potential integration into existing systems, ensuring continuous improvement of demand management capabilities.
Works with T2 systems to conduct upgrades and maintenance on gate box hardware (IPC computers), intercom technology (Umojo) and the Tag master (RFID) hardware.
General Manager
Durham School Services – Huntsville City Schools
02.2013 - 11.2014
Lead and motivated the entire transit team, was responsible for managing 143 vehicles for Huntsville City Schools and ensured that all 130 buses were routed to the proper stops and schools efficiently while arriving to school on time daily.
Managed approximately 210 employees, including supervisors and technicians.
Assisted with the construction of bus routes and management of student stops using the Versa trans program.
Worked with Zonar (bus tracking system) to ensure that all bus data was accurate and reporting properly. Also, organize the installation and upgrades of the newer system all buses.
Balanced the budget at the location, always striving to make the location as profitable as possible.
Completed weekly reports such as Daily Field Reports and Key Performance Indicators for the location.
Transportation Services Manager
New River Valley Community Services (NRVCS)
02.2012 - 02.2013
Supervised three separate transportation legs for NRVCS. Worked with the Community Transit and Radford Transit dispatchers to ensure client transportation was properly scheduled and all bus routes were efficient and adjusted each semester as needed.
Managed Radford Transit (Fixed route Bus system) and Community Transit (Paratransit system) and 150 staff vehicles for NRVCS.
Supervised approximately 75 employees, including supervisors and technicians.
Effectively supervised and managed the work of transportation staff, including interviewing and hiring processes.
Acted as the Title IV manager for Radford Transit and Community Transit.
Effectively communicated with intra-agency, inter-agency and extra-agency staff, clients and personnel to meet transportation needs.
Responsible for the oversight and monitoring of the Agency budget for transportation. Ensures transportation services are provided in a cost-effective and efficient manner.
General Manager
University of Alabama/ Emory University
01.2008 - 02.2012
Worked for First Transit as a General Manager for The University of Alabama (January 2008-January 2011) and (Emory University January 2011 - February 2012)
Effectively managed all aspects of the bus service and successfully transformed the location into a positive and efficient operation. Worked with the University staff to add, change or plan for new routes on or off campus.
Managed 30 vehicles and approximately 64 employees including supervisors and technicians (University of Alabama);42 vehicles and 110 employees including supervisors, technicians and drivers (Emory University).
Balanced the budget at the location site utilizing Cognos software, always striving to make the location as profitable as possible
Worked with University staff to organize special events (Football, Basketball, Graduations, etc.) to make weekday routes efficient and effective.
Monitored all activities of the operation and recommended changes to attain optimum efficiency and service.
Worked with the Union to ensure good relations among the company and employees. Ensured that the supervisors and other staff members followed the CBA agreement and worked with the stewards and employees to ensure that any issues were addressed.
Education
Bachelor of Arts - Leadership Studies
University of Alabama
Tuscaloosa
01.2019
Associate of Applied Science - Computer Technology