Davin Ward
Lubbock
Summary
Dedicated, dependable, and hard-working individual with strong educational background. Experience in customer service has honed ability to provide exceptional support and resolve issues effectively. Highly teachable and possess strong computer literacy skills, enabling quick adaptation to new technologies and software. Proven track record of delivering excellent service, committed to utilizing skills and knowledge to contribute to the success of any organization.
Overview
21
21
years of professional experience
Work History
PTF Clerk
United States Postal Service, USPS
02.2019 - Current
- Directed all activities in capacity of Officer In Charge over two-year period.
- Contributed to the achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Trained new employees on proper procedures for handling mail and packages,
- Ensure consist and excellent quality service.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Adhere to strict privacy regulations while handling sensitive customer information or confidential materials.
- Supported the improvement of internal processes through effective communication with management and coworkers.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
Laboratory Assistant
UMC Lubbock
01.2015 - 01.2019
- Collaborated with doctors, nurses, and medical technicians to process specimens efficiently.
- Provided exceptional service by addressing and resolving phone inquiries efficiently.
- Awarded Employee of the Month in September 2017.
Hospital Corpsman/Medical Department Representative
United States Navy
07.2015 - 12.2015
- Provided exceptional customer service to gather patient specimens.
- Implemented emergency procedures to accelerate patient treatment.
- Coordinated efforts among nurses, physicians, and technicians to ensure effective patient management.
- Maintained detailed records to support health preparedness for sailors.
Ticketing Agent
American Airlines
02.2015 - 06.2015
- Supported travelers with ticket reservations.
- Utilized strong customer service abilities to reposition travelers when necessary.
- Leveraged foundational technology proficiency for efficient system navigation.
- Assisted passengers in retrieving delayed luggage.
Lead Sales Associate
Dollar General
01.2013 - 01.2014
- Performed regular maintenance of store areas.
- Maintained high standards of service.
- Verified cash register accuracy.
- Responsible for opening and closing procedures
Site Coordinator
Communities in Schools
01.2012 - 07.2013
- Coordinated after school programs requiring effective communication with students, teachers, parents.
- Executed timely completion of paperwork necessary for multiple programs.
Radiology Assistant
Covenant Health Systems
01.2007 - 01.2012
- Guided personnel through the operation of healthcare applications.
- Coordinated efforts with doctors and technicians to achieve superior patient care.
- Scheduled procedures for patients accurately.
Model, Assistant Manager, Store Manager
Abercrombie & Fitch
01.2004 - 01.2007
- Directed operations for over 70 staff, including management personnel.
- Maintained consistent store environment according to corporate guidelines.
- Guided staff in delivering high-quality customer service.
Education
A.A. - Theatre
Hinds Community College
RaymondB.A. - Theatre
The University of Southern Mississippi
Hattiesburg, MSScience Courses - Human Sciences
South Plains College
Levelland, TX01.2017
Skills
- Fashion retail management
- Courier coordination
- Policy enforcement
- Training coordination
- Personnel supervision
- Personnel management
Timeline
PTF Clerk
United States Postal Service, USPS
02.2019 - Current
Hospital Corpsman/Medical Department Representative
United States Navy
07.2015 - 12.2015
Ticketing Agent
American Airlines
02.2015 - 06.2015
Laboratory Assistant
UMC Lubbock
01.2015 - 01.2019
Lead Sales Associate
Dollar General
01.2013 - 01.2014
Site Coordinator
Communities in Schools
01.2012 - 07.2013
Radiology Assistant
Covenant Health Systems
01.2007 - 01.2012
Model, Assistant Manager, Store Manager
Abercrombie & Fitch
01.2004 - 01.2007
A.A. - Theatre
Hinds Community College
B.A. - Theatre
The University of Southern Mississippi
Science Courses - Human Sciences
South Plains College
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