Davin Welch
Visalia,California
Summary
Detail-oriented, organized, and knowledge driven employee with extensive experience utilizing the OSI troubleshooting model within Windows, Linux, Mac, iOS, and Android Operating Systems. Experience servicing various forms of hardware and peripherals such as Monitors, PCs, Laptops, and Printers as well as Software such as Microsoft Word, Excel, Teams, PowerPoint, Outlook, and Access. Enthusiastic team player with experience in telecommunications, retail, and customer service with developed skills in offering easy-to-understand guidance and actionable advice.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
California Department Of Corrections And Rehabilitation
11.2017 - Current
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences.
- Identified facility openings and designated inmates to housing units.
- Recorded information, such as prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
Sales Associate
Best Buy
09.2014 - 11.2017
- Liaised between customers and leadership, maintaining documentation of interactions and follow-up concerns.
- Performed a variety of technical assistance with customers mobile devices such as initial set-up, backing up and restoring data, transferring essential documents, photos, and videos to their new devices, and factory resets.
- Executed a wide range of hardware, software, and network diagnostics to pinpoint and resolve issues with customers mobile devices.
- Escalated issues when appropriate.
- Drove sales through customer relationship building and suggestive selling techniques.
- Engaged with guests to understand and anticipate customer service needs.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
Education
Associate of Science - Computer Science And Information Technology
College of The Sequoias
Visalia, CA11.2024
Skills
- Demonstrable knowledge of Active Directory management, windows services, operating system installations, web servers, and remote access services
- Exceptional understanding of troubleshooting, servicing, deploying, and maintaining computer hardware, operating systems, and applications
- Quick and accurate diagnosis of network problems through the OSI troubleshooting model
- 3 Years of experience in development utilizing NET Framework, JavaScript, and C#
- 4 Completed individual Full Stack Development projects completed utilizing NET Framework
- Symmetric Data encryption experience utilizing AES-GCM, SHA256, RSA, and Twofish
- Knowledge of development using C#, NET Framework, ASPNET, React, Java, JavaScript, T-SQL, MySQL, and MSSQL
- Workable knowledge creating websites through various means such as website builders, ASPNET, React, Nodejs, and raw HTML and CSS
Accomplishments
- Developed and maintained applications utilizing ASP.NET Web Apps and the MVC architecture Hosted with Azure Cloud Services that utilized API's to provide robust functionality for end-users.
- Developed and maintained applications utilizing C#, WPF, and the .NET Framework that manages user accounts and login credentials. Passwords are generated based on user defined parameters and the user account is secured utilizing AES-GCM, RJS, and Twofish to encrypt the entirety of the users data.
- Developed and maintained an application utilizing C#, WPF, and the .NET Framework that allows a user to keep track of their finances and due dates for their bills.
- Set-up and maintained a home lab environment to gain hands-on experience with windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU's, Active Directory management, GPOs, disk management, patch management, and performance monitoring.
Certification
Google IT Support Fundamentals
CompTIA A+ (In Progress)
Timeline
Correctional Officer
California Department Of Corrections And Rehabilitation
11.2017 - Current
Sales Associate
Best Buy
09.2014 - 11.2017
Associate of Science - Computer Science And Information Technology
College of The Sequoias
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