Summary
Overview
Work History
Education
Skills
Timeline
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Davina Caballero

Glendora,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success. Smoothly manages the conversational flow and diffuses customer situations.

Overview

24
24
years of professional experience

Work History

Wholesale-Trading/Customer Fulfillment Associate

Sam's Club
El Monte, CA
06.2011 - 02.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Informed customers about billing procedures, processed payments, and provided payment options setup assistance
  • Assembled customer orders from stock and place orders on pallets for the shipping department
  • Reviewed production schedules, customer orders, work orders, and requisitions to determine items to be moved, gathered, or distributed
  • Operated handheld scanners to track merchandise throughout the fulfillment process
  • Mentored newly hired employees on warehouse safety procedures and demonstrated the proper operation of tools to avoid mishaps
  • Attended company safety meetings to implement new measures
  • Documented package information by completing associated paperwork, attaching labels, and running barcodes with scanners
  • Prepared domestic and international shipments for transportation
  • Managed daily operations of the branch, including order fulfillment and customer service.

New Business Representative

Sam's Club
El Monte, CA
02.2002 - 10.2011
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities
  • Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth
  • Generated leads and capitalize on valuable business opportunities to bring in new company revenue and improve bottom-line profitability
  • Set up potential client contacts, cultivated relationships, and followed through on service needs.

Member Service Representative

Sam's Club
El Monte, CA
06.1998 - 02.2002
  • Offered exceptional customer service to differentiate and promote the company brand
  • Answered member questions about products and services
  • Enhanced member relationships by providing excellent service during each interaction
  • Maintained knowledge of company products, services, and procedures to better serve customers and meet company goals
  • Reconciled cash and checks against computer records at end of the shift
  • Entered transactions into the computer and issued customer receipts
  • Assisted customers with understanding benefits by providing comprehensive, knowledgeable and pleasant explanations.

Education

Associate of Arts - Sociology

Citrus College
06.2022

Associates of Science -

Davina Caballero

Skills

  • Customer Service
  • MS Office proficiency
  • High-energy attitude
  • Point of sale systems
  • Cash handling
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Dependable and reliable
  • Data entry

Timeline

Wholesale-Trading/Customer Fulfillment Associate

Sam's Club
06.2011 - 02.2022

New Business Representative

Sam's Club
02.2002 - 10.2011

Member Service Representative

Sam's Club
06.1998 - 02.2002

Associate of Arts - Sociology

Citrus College

Associates of Science -

Davina Caballero

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Davina Caballero