Davina Caballero
Glendora,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success.
Overview
26
26
years of professional experience
Work History
Coordinator/Receptionist
MDM Staffing (MDM of Companies)
Los Angeles , CA
2022.06 - 2024.08
- Review applicants and screen for appropriateness in vacancies.
- Balanced daily transactions on a computerized point-of-sale system.
- Coordinate testing, job skills, and competencies, and interviews.
- Coordinate testing, job skills, and competencies, and interviews.
- Greet and welcome guests as soon as they arrive at the office.
- Answer, screen, and forward incoming phone calls.
- Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and controlling access via
the reception desk (monitor logbook, issue visitor badges) - Balanced daily transactions on a computerized point-of-sale system.
Wholesale-Trading/Customer Fulfillment Associate
Sam's Club
El Monte , CA
2011.06 - 2022.02
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Attended company safety meetings to implement new measures.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Prepared domestic and international shipments for transportation.
- Managed daily operations of branch, including order fulfillment and customer service.
New Business Representative
Sam's Club
El Monte , CA
2002.02 - 2011.10
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
Member Service Representative
Sam's Club
El Monte , CA
1998.06 - 2002.02
- Offered exceptional customer service to differentiate and promote company brand.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with understanding benefits by providing comprehensive, knowledgeable and pleasant explanations.
Education
Associate of Arts - Sociology and Administration of Justice
Citrus College
Glendora, CA06.2022
Skills
- Customer Service
- MS Office proficiency
- High-energy attitude
- Point of sale systems
- Cash handling
- Inbound and Outbound Calling
- Problem-solving abilities
- Dependable and reliable
- Data entry
Timeline
Coordinator/Receptionist
MDM Staffing (MDM of Companies)
2022.06 - 2024.08
Wholesale-Trading/Customer Fulfillment Associate
Sam's Club
2011.06 - 2022.02
New Business Representative
Sam's Club
2002.02 - 2011.10
Member Service Representative
Sam's Club
1998.06 - 2002.02
Associate of Arts - Sociology and Administration of Justice
Citrus College
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