DAVINA DAS

• Oversaw operations and front desk management for multi-unit 7 salon locations, ensuring exceptional customer service and efficient business performance. Managed staff scheduling, training, and performance while handling client bookings, inquiries, and administrative tasks. Implemented marketing strategies, optimized inventory, and maintained compliance with industry regulations to drive revenue and operational success.

• Oversaw front desk operations at a high-end med spa, managing appointment scheduling, client relations, and payments. Provided personalized customer service to ensure a luxury experience. Coordinated staff schedules, maintained inventory, and upheld spa policies and compliance standards. Assisted with marketing initiatives, including promotions and social media engagement.

• Managed daily front desk operations in a fast-paced luxury salon, ensuring a seamless client experience. Handled appointment scheduling, client check-ins, and inquiries while providing exceptional customer service. Processed transactions, promoted retail sales, and maintained accurate client records. Coordinated with stylists to optimize scheduling and salon efficiency while upholding a professional and welcoming environment.