Davina Kamuanya
Portland,ME
Summary
Experienced Branch Manager with expertise in strategic initiatives and team leadership. Boosts branch growth and customer loyalty through effective relationship management and business development. Fluent in English and French, demonstrating a strong work ethic and adaptability
Overview
7
7
years of professional experience
Work History
Branch Manager
M&T Bank
Kittery, ME
09.2025 - Current
- Led branch operations, managing staff and driving sales growth.
- Implemented strategies to boost customer satisfaction and ensure compliance.
- Engaged local businesses to drive growth and build relationships.
- Evaluated performance and supported employee growth.
- Represented the bank at community events, promoting services.
Assistant Girls Varsity Basketball Coach
Portland Public School District
Portland, Maine
11.2025 - 03.2026
- Assisted head coach in developing practice plans and game strategies.
- Observed player performance to provide feedback and improve skills.
- Organized team meetings to discuss goals, strategies, and player roles.
- Mentored junior players, fostering teamwork and sportsmanship on the court.
- Facilitated skill development drills for players during practices and workshops.
Assistant Branch Manager
M&T Bank
Biddeford, ME
06.2025 - 09.2025
- Assisted Branch Manager with daily operations, managing staff, ensuring workflow efficiency, and addressing customer needs.
- Identified and pursued opportunities to cross-sell banking products, contributing to branch sales growth.
- Addressed and resolved customer issues, strengthening customer relationships and enhancing satisfaction.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Provided coverage for other branches, overseeing staffing and ensuring operational continuity during transitions.
Community Branch Manager Program
M&T Bank
Westbrook, ME
07.2024 - 06.2025
- Completed an intensive leadership development program focused on community banking operations and branch management.
- Acquired hands-on experience in customer service, sales, and operational efficiency across multiple branches, enhancing service delivery.
- Cultivated skills in business development, team leadership, and customer relationship management to strengthen branch operations.
- Collaborated with senior leaders and peers to implement best practices and strategies that improved branch performance.
Food Associate
Walmart
Falmouth, ME
12.2020 - 06.2024
- Guided customers to desired products, delivering exceptional customer service.
- Assisted 20+ customers daily, offering language translation services when required.
- Stocked shelves with fresh produce and grocery items daily.
- Organized food and cosmetic products for departments, ensuring efficient product availability.
- Coordinated cashier schedules and assisted during peak hours to maintain smooth operations.
- Assisted colleagues during busy times to enhance overall team performance and customer satisfaction.
Community Branch Internship Program
M&T Bank
Falmouth, ME
06.2023 - 08.2023
- Delivered exceptional customer service by prioritizing customer needs.
- Built strong relationships with M&T customers and team members to foster a supportive environment.
- Executed retail transactions and coordinated with colleagues to maintain seamless operations.
- Attended professional development workshops to enhance skills.
Lifeguard and Party Host
Get Air Portland
Portland, ME
04.2019 - 07.2020
- Lifeguard's parties and events, ensuring guest safety and a positive experience.
- Provided exceptional customer service, enhancing guest satisfaction and enjoyment.
- Enforced safety rules and guidelines, fostering a secure environment for all attendees.
Education
Bachelor of Arts - Sociology, French, Considering Africa
Bates College
Lewiston, ME05.2024
Skills
- Branch operations
- Compliance management
- Customer relationship management
- Business development
- Customer Service
- Staff training
- Training development
- Coaching and mentoring
- Performance evaluation
- Team leadership
- Problem solving
- Effective communication
- Communication expertise
- Time management
- Work prioritization
- Fluent in English
- Fluent in French
- MS Office proficiency
- Reporting
- Hiring and coaching
Awards
- Maine McDonald All-Stars, 03/01/20, Recognized by the Maine Association of Basketball Coaches for strong athletic and academic performance. Played in an honorary basketball game featuring top players in the state.
- Portland High School Award: Excellent Howls Engagement, 06/01/19, Awarded for exceptional productivity and engagement in academic and extracurricular activities.
- Portland High School Athletic Award: Bulldog Award, 02/01/19, Recognized for hard work, leadership, and athletic excellence.
Languages
- Fluent in French
- English
- Swahili
- Lingala
Campus And Community Leadership
- EcoRep Events Committee, Bates College, Lewiston, ME, 11/01/20, 05/31/24, Managed outreach initiatives and collaborated with campus groups to organize eco-friendly events such as Eco Service Day, campus cleanups, and winter garden prep., Planned and led the Farm Dinner (annual all-campus meal) and Trashionshow (fashion show featuring recycled materials).
- Facility Manager, Bates College, Lewiston, ME, 04/01/23, 05/31/24, Ensured athletic facilities were in optimal working condition while providing outstanding customer service., Assisted the supervisor with scheduling and other administrative tasks.
- Athletics Facility Operator, Bates College, Lewiston, ME, 09/01/22, 05/31/24, Provided customer service and ensured a safe environment for all facility users.
- Athletics Contest Attendant, Bates College, Lewiston, ME, 09/01/21, 05/31/24, Prepared facilities for athletic events, including field and court setup, ensuring teams had necessary resources.
- Elementary School Volunteer, Farewell Elementary School & Raymond A. Geiger Elementary School, Lewiston, ME, Played with K-2 students during recess and coordinated age-appropriate activities.
- Basketball Christmas Tournament Volunteer, Portland, ME, Sold tickets and managed the concession stand.
Work Preference
Salary Range
$70000/yr - $200000/yrTimeline
Assistant Girls Varsity Basketball Coach
Portland Public School District
11.2025 - 03.2026
Branch Manager
M&T Bank
09.2025 - Current
Assistant Branch Manager
M&T Bank
06.2025 - 09.2025
Community Branch Manager Program
M&T Bank
07.2024 - 06.2025
Community Branch Internship Program
M&T Bank
06.2023 - 08.2023
Food Associate
Walmart
12.2020 - 06.2024
Lifeguard and Party Host
Get Air Portland
04.2019 - 07.2020
Bachelor of Arts - Sociology, French, Considering Africa
Bates College