Summary
Overview
Work History
Education
Skills
Timeline
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Davina Kela

Glendale,AZ

Summary

Kind Caregiver with 1year experience addressing physical and emotional needs to improve a safe environment .customer service specialist with 3 years at Airtel,where key initiatives in customer engagement were led.

Overview

6
6
years of professional experience

Work History

Caregiver

Ohana
Phoenix, AZ
08.2023 - Current
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Fulfilment Center Associate

Amazon
Phoenix, AZ
01.2022 - 05.2023
  • Handling product returns and exchanges, and inspecting returned merchandise.
  • Committed to ensuring exceptional customer satisfaction during return and exchange processes.

Customer Service Representative

Airtel
Kinshasa
09.2018 - 08.2021
  • Answered customer inquiries via phone
  • provided ongoing support to peers,sharing expertise to improve team performance.
  • Enhanced customer satisfaction by promptly addressing concerns.
  • spearheaded customer engagement initiatives for Airtel.

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
08-2025

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga, CA
05-2019

Skills

  • Behavioral and time Management
  • Mobility Assistance
  • inbound and outbound calling
  • High energy attitude
  • bilingual (french)
  • problem-solving

Timeline

Caregiver

Ohana
08.2023 - Current

Fulfilment Center Associate

Amazon
01.2022 - 05.2023

Customer Service Representative

Airtel
09.2018 - 08.2021

Bachelor of Science -

Arizona State University

High School Diploma -

Rancho Cucamonga High School

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Davina Kela