Davina Melton Falcon
Irvine ,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Senior Coordinator
Redfin
Irvine, CA
01.2019 - Current
- Monitored incoming calls and emails from customers to ensure quality standards were met.
- Coordinated activities between different teams within the organization in order to ensure efficient resolution of client queries.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Implemented processes and procedures that improved the efficiency of the department.
- Mentored junior team members and managed employee relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Ensured compliance with applicable laws, regulations and company policies when dealing with customers.
Location Manager
PhysicalAddress.com
Laguna Beach, CA
09.2013 - 07.2018
- Monitored store performance and implemented strategies to increase sales volume.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Arizona02.2017
Bachelor of Arts - Psychology
University of Arizona Global Campus
Arizona04.2015
Skills
- Strategic Planning
- Business Development
- Operations Management
- Staff Management
- Business Administration
- Discretion and Confidentiality
- Scheduling and Calendar Management
- Mentoring and Training
- Good communication skills
- Creative problem solving
- Organization and Time Management
Languages
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never ruin an apology with an excuse
Benjamin Franklin
Timeline
Senior Coordinator
Redfin
01.2019 - Current
Location Manager
PhysicalAddress.com
09.2013 - 07.2018
Master of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Psychology
University of Arizona Global Campus