Davina Melton Falcon
Irvine,CA
Summary
Dynamic leader with a proven track record at Redfin, adept in strategic planning and negotiation, enhancing departmental efficiency by implementing innovative processes. Excelled in mentoring, fostering professional growth, and maintaining high customer satisfaction. Skilled in organizational development and effective communication, driving growth and profitability in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Tour Coordinator
Redfin
Irvine, CA
01.2019 - Current
- Oversaw incoming communications from clients, ensuring adherence to quality standards and efficient resolution of inquiries
- Conducted comprehensive training sessions for new team members, focusing on product knowledge and best practices to minimize process gaps
- Implemented streamlined processes and protocols, resulting in improved departmental efficiency
- Mentored junior staff members to foster professional growth and manage employee relationships
- Proactively addressed discrepancies to prevent key account losses, maintaining high customer satisfaction ratings
- Ensured compliance with relevant laws, regulations, and company policies in customer interactions
- Communicated effectively with owners, residents, and on-site associates
- Coordinated appointments to show marketed properties
- Assisted in resolving any issues that arose during tours by providing timely solutions or alternative arrangements when needed
Managing Director
Walk Buddy LLC
Los Angeles, CA
09.2020 - Current
- Company Overview: a company specializing in Pet Products
- Developed and executed business strategies to achieve short and long-term goals
- Established processes to generate revenue and improve profits
- Founded and managed operations of Walk Buddy LLC, a company specializing in Pet Products
- Developed and executed business strategies to drive growth and profitability
- Oversaw day-to-day operations, including inventory management, customer relations, and financial management
- Implemented marketing and promotional campaigns to increase brand visibility and attract customers
- Managed vendor relationships and negotiated contracts to ensure cost-effectiveness and quality of services
- Maintained compliance with regulatory requirements and industry standards
- Managed purchasing, sales, marketing and customer account operations efficiently
- A company specializing in Pet Products
Location Manager
PhysicalAddress.com
Laguna Beach, CA
09.2015 - 07.2018
- Oversaw incoming communications from clients, ensuring adherence to quality standards and efficient resolution of inquiries
- Conducted comprehensive training sessions for new team members, focusing on product knowledge and best practices to minimize process gaps
- Implemented streamlined processes and protocols, resulting in improved departmental efficiency
- Mentored junior staff members to foster professional growth and manage employee relationships
- Proactively addressed discrepancies to prevent key account losses, maintaining high customer satisfaction ratings
- Ensured compliance with relevant laws, regulations, and company policies in customer interactions
- Communicated effectively with owners, residents, and on-site associates
- Coordinated appointments to show marketed properties
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Arizona01.2017
Bachelor of Arts - Psychology
University of Arizona Global Campus
Arizona01.2015
Sociology -
University of Arizona Global Campus
AZ01.2015
Skills
- Organizational development
- Mentoring and training
- Strong organizational skills
- Strategic Planning
- Negotiation
- Scheduling and Calendar Management
- Residential real estate
- Client relations
- Staff Management
- Effective Communication
Certification
Real Estate License
References
References available upon request
Languages
Spanish, Beginner
Websites
Timeline
Managing Director
Walk Buddy LLC
09.2020 - Current
Senior Tour Coordinator
Redfin
01.2019 - Current
Location Manager
PhysicalAddress.com
09.2015 - 07.2018
Master of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Psychology
University of Arizona Global Campus
Sociology -
University of Arizona Global Campus
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