Davina Melton Falcon
Irvine,CA
Summary
Motivated professional with a strong educational background in psychology and organizational management, complemented by a real estate license. Passionate about leveraging my expertise in strategic planning, negotiation, and human resources to contribute to a dynamic team. Seeking opportunities to grow within a company where I can utilize my skills in fostering relationships, and enhancing organizational efficiency. Committed to driving positive outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Tour Coordinator
Redfin
Irvine, CA
01.2019 - Current
- Oversaw incoming communications from clients, ensuring adherence to quality standards and efficient resolution of inquiries
- Conducted comprehensive training sessions for new team members, focusing on product knowledge and best practices to minimize process gaps
- Implemented streamlined processes and protocols, resulting in improved departmental efficiency
- Mentored junior staff members to foster professional growth and manage employee relationships
- Proactively addressed discrepancies to prevent key account losses, maintaining high customer satisfaction ratings
- Ensured compliance with relevant laws, regulations, and company policies in customer interactions
- Communicated effectively with owners, residents, and on-site associates
- Coordinated appointments to show marketed properties
- Assisted in resolving any issues that arose during tours by providing timely solutions or alternative arrangements when needed
Managing Director
Walk Buddy LLC
Los Angeles, CA
09.2020 - 05.2025
- Analysed industry trends to identify opportunities for expanding market share
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations
- Created strategies for increasing revenue streams by leveraging existing customer relationships
- Developed action plans to ensure that all organizational objectives are met on time
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability, and growth
- Monitored progress by establishing plans, budgets, and measuring results
- Implemented successful business strategies to increase revenue and target new markets
Location Manager
PhysicalAddress.com
Laguna Beach, CA
09.2015 - 07.2018
- Monitored store performance and implemented strategies to increase sales values
- Provided guidance and direction to team members regarding their daily tasks
- Recruited, hired, trained, and supervised staff members in providing excellent customer service standards
- Monitored competitor activities to stay ahead of market trends
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Maintained confidential records relating to personnel matters
- Resolved customer inquiries on time while maintaining positive relationships with clients
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Arizona01.2017
Bachelor of Arts - Psychology
University of Arizona Global Campus
Arizona01.2015
Skills
- Organizational development
- Mentoring and training
- Strong organizational skills
- Strategic Planning
- Negotiation
- Scheduling and Calendar Management
- Residential real estate
- Client relations
- Staff Management
- Effective Communication
Certification
Real Estate License #02261274
References
References available upon request
Languages
Spanish, Beginner
Timeline
Managing Director
Walk Buddy LLC
09.2020 - 05.2025
Senior Tour Coordinator
Redfin
01.2019 - Current
Location Manager
PhysicalAddress.com
09.2015 - 07.2018
Master of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Psychology
University of Arizona Global Campus
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