Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davina Menard

Exeter

Summary

Energetically driving customer satisfaction at places of employment, I mastered de-escalation techniques and complaint handling, enhancing member account management. Skilled in documentation and POS systems, I significantly improved service efficiency. My proactive approach and ability to upsell services have consistently elevated the customer experience, showcasing my dedication to excellence and strong interpersonal skills.

Overview

6
6
years of professional experience

Work History

Member Services Team Member

Planet Fitness
05.2022 - Current
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.

Shipping and Receiving Clerk

Postal Center Usa
03.2021 - 08.2024
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted research to address shipping errors and packaging mistakes.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Retail Sales Associate

Zumiez
09.2021 - 05.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Sales Associate

Exeter Community Thrift
02.2019 - 03.2021
  • Greeted customers and provided outstanding customer service.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Ticket Sales Associate

New England Dragway
05.2018 - 11.2019
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Exeter High School
Exeter, NH
03.2021

Skills

  • De-Escalation Techniques
  • Complaint Handling
  • Documentation
  • Service Upselling
  • Customer Support
  • Member account management
  • Issue Resolution
  • Point of sale system knowledge
  • Policy understanding

Timeline

Member Services Team Member

Planet Fitness
05.2022 - Current

Retail Sales Associate

Zumiez
09.2021 - 05.2024

Shipping and Receiving Clerk

Postal Center Usa
03.2021 - 08.2024

Retail Sales Associate

Exeter Community Thrift
02.2019 - 03.2021

Ticket Sales Associate

New England Dragway
05.2018 - 11.2019

High School Diploma -

Exeter High School

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Davina Menard