Davina Narain
Schenectady,NY
Summary
Proficient in customer service and financial transaction management within high-volume banking settings. Expertise in cash handling, transaction processing, and efficient resolution of customer inquiries. Committed to leveraging these skills in a new field to achieve organizational objectives. Recognized for reliability and a positive demeanor in dynamic environments, with a strong foundation in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Teller
Key Bank
08.2025 - Current
- Processed customer transactions efficiently using advanced banking software and cash handling techniques.
- Educated clients on bank products, enhancing customer satisfaction and promoting financial literacy.
- Collaborated with team members to streamline transaction procedures, improving workflow efficiency.
- Resolved customer inquiries and issues promptly, ensuring high levels of service quality and retention.
- Monitored cash drawers for accuracy, identifying discrepancies and implementing corrective actions as needed.
Material Handler
Communications Test Design, Inc, CTDI
03.2025 - 08.2025
- Utilized advanced testing equipment.
- Refurnish electronic devices by cleaning and replacing parts.
- Functional testing of products.
- Receive units using RF handheld devices.
- Pick, pack, and ship products
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Floor Staff
Regal Entertainment Group
05.2023 - 02.2025
- Greeted customers and provided exceptional customer service
- Processed transactions using debit/credit cards and cash
- Assisted customers with the company's app, guiding them through account creation and subscription selection
- Developed relationships with customers to ensure satisfaction
- Shared product knowledge and solutions with customers
Education
Associate Of Science - Business Administration
Schenectady County Community College
Schenectady, NY05.2025
Skills
- Client support and guest services
- Effective communication skills
- Time management expertise
- Proficient in English
- Microsoft Office applications
- Digital literacy
- Optimistic demeanor
- Detail-oriented approach
- Cash handling proficiency
- Efficient data entry practices
- Professionalism and respect
- Teller 21
Timeline
Teller
Key Bank
08.2025 - Current
Material Handler
Communications Test Design, Inc, CTDI
03.2025 - 08.2025
Floor Staff
Regal Entertainment Group
05.2023 - 02.2025
Associate Of Science - Business Administration
Schenectady County Community College
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