Davina North

As of 2017, my child was diagnosed with Autism Spectrum Disorder, I have been the primary caregiver since receiving the diagnosis.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.
• Transported to and from medical appointments with safety and efficiency.

• Assisted customers in obtaining healthcare
• Documented and kept reports of call logs and customer inquiries
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times

• Responded to customer calls and emails to answer questions about products and services
• Maintained and managed customer files and databases
• Investigated and resolved customer inquiries and complaints quickly
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Developed and updated databases to handle customer data

• Completed data entry tasks with accuracy and efficiency
• Organized, sorted, and checked input data against original documents
• Sorted documents and maintained organized filing process
• Followed established procedures to enter and process data correctly
• Created and maintained data entry logs to track data entry activities
• Developed and maintained databases to store customer information

• Care for children between ages 6 weeks- school age.
• Established positive relationships with students and families
• Created safe and nurturing learning environment for preschoolers
• Planned and executed activities to stimulate physical, social and intellectual growth
• Organized and supervised large and small group activities
• Developed innovative activities to engage young children in learning process
• Organized activities to teach preschool children foundational learning skills such as letters and numbers
• Developed and implemented behavior management plans

• Make outbound calls and enter current data for applicants of Affordable Care Act.
• Investigated and resolved customer inquiries and complaints quickly
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Responded proactively and positively to rapid change
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Promptly responded to inquiries and requests from prospective customers
• Developed and updated databases to handle customer data

• Provided care for residents of nursing home
• Charted behaviors and stats of patients.

• Answered customer questions and concerns about the Social Security contract currently held by ACS
• Assisted as floor support taking supervisor calls on floor
• Agent monitors and coachings for fellow agents on the floor
• Trained new hires for team and assisted supervisor with team lead duties.

• I answer customer questions and concerns about the Immigration process as a Customer Service Representative.