Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davina Ortega

Clovis,CA

Summary

Proven caregiver and medical assistant with a track record of enhancing patient quality of life at IHSS In Home Support Services and Community Medical Providers. Excelled in patient care and HIPAA compliance, demonstrating strong ethics and compassionate communication. Skilled in medical record-keeping and providing emotional support, significantly improving patient satisfaction and safety.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Caregiver

IHSS In Home Support Servicesb
Fresno, CA
09.2021 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Personal Assistant

Self Employed Services
Ephrata, WA
01.2014 - 05.2021
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
  • Enhanced client mobility through assistance with transfers, ambulation, and exercises as prescribed by therapists.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to instructions.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored vital signs regularly, keeping accurate records and reporting any concerns to healthcare providers promptly.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Transported clients to and from medical appointments with safety and efficiency.

Back Office Medical Assistant

Community Medical Providers
Fresno, CA
12.2001 - 10.2012
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Improved communication between front and back office staff, enabling seamless coordination of patient care.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

Back Office Medical Assistant - Nursing

Clovis Adult Education
Clovis, CA
06.2001

Nursing

Fresno City College
Fresno, CA
2000

Skills

  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Daily living assistance
  • Multitasking and Organization
  • Personal Hygiene Assistance
  • Basic Housekeeping
  • Emotional Support
  • Housekeeping
  • Strong Ethics
  • Meal Preparation
  • Housekeeping tasks
  • Relationship Building
  • Compassionate Care
  • Flexible Schedule
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Dementia Care
  • Patient Companionship
  • Compassionate communication
  • Medical record-keeping
  • Medication and Appointment Reminders
  • Supportive Companionship
  • Direct Patient Care
  • Behavioral Management
  • Documentation
  • Mobility Assistance
  • HIPAA Compliance
  • Special Needs Care
  • Client documentation
  • Heavy Lifting
  • Medication Administration
  • Patient Management
  • ADL Assistance
  • Client Transportation
  • Hoyer Lifting Equipment
  • Progress Documentation
  • Patient Assessments
  • Transportation Services
  • Medical Records Management
  • Bedside Care
  • Ability to Lift
  • Light Cleaning
  • Vitals Monitoring and Documentation
  • Certified in CPR/AED
  • Light Housekeeping
  • Wound Care
  • Care Planning

Certification

Back Office Medical Assistant

Timeline

Caregiver

IHSS In Home Support Servicesb
09.2021 - Current

Personal Assistant

Self Employed Services
01.2014 - 05.2021

Back Office Medical Assistant

Community Medical Providers
12.2001 - 10.2012

Back Office Medical Assistant - Nursing

Clovis Adult Education

Nursing

Fresno City College
Davina Ortega