Davina Sainz

• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Processed customer service orders promptly to increase customer satisfaction.

• quality customer service throughout all company departments, by fielding calls,emails, and in person inquiries from business partners, customers and drivers
• Managing and navigating diesel trucks to Job sites

Insurance claims

Multitasking and prioritization

Problem solving

Attention to detail

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Maintained regular and consistent attendance and punctuality.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.