Davina Thomas
Hollywood,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
APAC Customer Services
2009.10 - 2022.09
- Handled UPS customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
PBX Operator
Seminole Hard Rock Casino
2005.09 - 2009.04
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
- Operated switchboard and routed incoming calls to appropriate departments.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Customer Service Representative
PRECISION RESPONSE CORPORATION
2003.02 - 2005.08
- Handled Direct TV customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Nova High School
Davie, FL06.2001
Skills
- Active Listening
- Sales Quota Achievement
- Brand Representation
- Report Transcription
Timeline
Customer Service Representative
APAC Customer Services
2009.10 - 2022.09
PBX Operator
Seminole Hard Rock Casino
2005.09 - 2009.04
Customer Service Representative
PRECISION RESPONSE CORPORATION
2003.02 - 2005.08
High School Diploma -
Nova High School