Davina Villalobos
Chula Vista,United States
Summary
Dynamic and resourceful professional with a proven track record at Justice Tween Brands, adept at enhancing customer experiences and streamlining business operations. Excelled in POS systems and staff collaboration, significantly improving sales and operational efficiency. Skilled in managing confidential tasks and coordinating complex travel arrangements, demonstrating exceptional organizational and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Washington Mobil Gas Station
01.2022 - Current
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Emptied trash bins, removed and replaced windshield water and paper towels. Cleaned pumps, took accurate readings, cleaned and maintained carwash.
- Cleaned and restocked restroom, drink station and coffee.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Personal Assistant
Self-employeed
05.2021 - 01.2022
- Respond to emails and other correspondence to facilitate communication and enhance business processes
- Maintained personal/professional files
- Used discretion when handling confidential information
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping
Shift Lead Manager
Justice Tween Brands
10.2018 - 04.2021
- Helped foster culture of customer centricity by aligning with product, marketing and operations
- Exercised composure under pressure and in escalated customer service scenarios
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Helped customers complete purchases, locate items, and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
High School Diploma -
Hilltop High School
San Diego06.2018
Skills
- POS systems expert
- Sales
- Professional telephone demeanor
- Staff Collaboration/Interpersonal
- Chauffering
- Childcare experience
- Errands
- Organization
- Store Merchandising
- Cash Handling
- Accuracy
- Resourceful
Accomplishments
- Achieved shift lead management level through effectively helping with training staff on operating procedures and customer service
- Supervised team of 4 staff members
Timeline
Customer Service Cashier
Washington Mobil Gas Station
01.2022 - Current
Personal Assistant
Self-employeed
05.2021 - 01.2022
Shift Lead Manager
Justice Tween Brands
10.2018 - 04.2021
High School Diploma -
Hilltop High School