Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davina Mitchell

Whiteville,NC

Summary

Positive and upbeat professional that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about conflict resolution, loyalty and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Host

G-Prime Steak and Cellar
Wilmington, NC
02.2024 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered telephone to provide dining information and take reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Inspected dining areas for any damages or defects.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.

Host

Longhorn Steakhouse
Wilmington, NC
10.2023 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered telephone to provide dining information and take reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Resolved conflicts between customers when necessary.
  • Inspected dining areas for any damages or defects.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Informed management of any customer complaints or issues that arose during shifts.
  • Responded quickly to guest requests in an efficient manner.
  • Maintained cleanliness of dining room areas, including tables, chairs, floors, windowsills, countertops, and restrooms.

Lead Guest Service Associate

European Wax Center
Wilmington, NC
07.2022 - 08.2023
  • Coordinated with other departments to ensure smooth operations and customer satisfaction.
  • Handled all customer complaints professionally according to established protocols.
  • Responded promptly to emails or telephone calls from guests seeking assistance.
  • Welcomed large volume of guests and improved overall customer service.
  • Took reservations from patrons by phone or online.
  • Processed payments from guests using point-of-sale systems.
  • Assisted with training new team members on company policies and procedures related to guest services.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Verified reservations by phone or in person.

Beauty Advisor

Ulta Beauty Inc.
Wilmington, NC
10.2021 - 07.2022
  • Finalized purchases and processed payments.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Created a positive shopping experience for each customer through effective communication skills.

Education

High School Diploma -

Whiteville High School
Whiteville, NC
05-2020

Associate of Arts - Music

Cape Fear Community College
Wilmington, NC

Skills

  • Telephone reception
  • Team Collaboration
  • Server Support
  • Reservations Management

Timeline

Host

G-Prime Steak and Cellar
02.2024 - Current

Host

Longhorn Steakhouse
10.2023 - Current

Lead Guest Service Associate

European Wax Center
07.2022 - 08.2023

Beauty Advisor

Ulta Beauty Inc.
10.2021 - 07.2022

High School Diploma -

Whiteville High School

Associate of Arts - Music

Cape Fear Community College

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Davina Mitchell