Davinne Neves
Providence,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Health Systems
06.2023 - 02.2024
- To help customers with applying for and assisting with issues with state health insurance
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
Short Term Disability Claims Examiner
Tailored Management
01.2023 - 04.2023
- Temp job
- Enhanced communication between claimants and insurance providers through regular updates on case status and progress.
- Researched claims and incident information to deliver solutions and resolve problems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Established credibility with claimants by demonstrating empathy, integrity, and professionalism throughout the claims process.
Customer Service Representative
CVS Health
08.2020 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Production Associate
Honeywell
03.2020 - 07.2020
- Line worker / production
- Collaborated with cross-functional teams to address complex challenges, sharing knowledge and expertise to find innovative solutions.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Representative
IGT
10.2018 - 04.2020
- Assisted in setting up and decommissioning lottery equipment
- Used computer software to access terminals remotely to ensure that the process was done correctly
- Troubleshooting of all issues associated with lottery equipment
- Generated reports to track performance and analyze trends.
- Documented support interactions for future reference.
- Maintained detailed documentation of troubleshooting steps and resolutions for future reference.
- Actively participated in department meetings, contributing valuable insights towards improving IT services.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Conducted regular system maintenance to optimize performance and prevent downtime.
Pharmacy Technician
CVS Health
08.2014 - 06.2016
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Entered and processed patients' prescriptions into internal system.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED -
Providence Skills Center
Providence, RI07.2014
Skills
- Critical Thinking
- Data Entry
- Calm Under Pressure
- Customer Data Confidentiality
- Dispute Resolution
- Live chat support
- Quality Assurance Controls
- Inbound Call Management
- Understanding Customer Needs
- Professional telephone demeanor
Timeline
Customer Service Representative
Automated Health Systems
06.2023 - 02.2024
Short Term Disability Claims Examiner
Tailored Management
01.2023 - 04.2023
Customer Service Representative
CVS Health
08.2020 - 04.2022
Production Associate
Honeywell
03.2020 - 07.2020
Customer Service Representative
IGT
10.2018 - 04.2020
Pharmacy Technician
CVS Health
08.2014 - 06.2016
GED -
Providence Skills Center