D’Avion Bell
Murfreesboro,TN
Summary
Knowledgeable with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Lee Company
Franklin, TN
03.2023 - 05.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Customer Service Representative
Drake Software
Antioch, TN
03.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted sales revenue by developing effective marketing strategies and implementing targeted sales campaigns.
- Increased sales revenue by developing and implementing strategic sales plans and initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
Education
Diploma - Business
Oakland High School
Murfreesboro, TN05.2018
Skills
- Call center experience
- Data entry
- Administrative support
- Professional telephone demeanor
- Canva Experience
- Microsoft
- Recordkeeping strengths
- Sales expertise
Timeline
Customer Service Advocate
Lee Company
03.2023 - 05.2025
Customer Service Representative
Drake Software
03.2020 - 03.2023
Diploma - Business
Oakland High School