DAVION HARRIS
Dallas
Summary
Goal oriented with 13+ years in Communication & customer service. I succeed, due to my persistence of getting to understand the needs of a situation or customer & then solving it efficiently. I was top sales associated at the last two job's i worked at. I then took my talents and formed my own company called Key Talk Media, This became a global communication and media company. I currently have around 211,000 plus fans/Viewers worldwide and i communicate with them daily. This requires a great deal of communication skills.
Overview
11
11
years of professional experience
Work History
Global Media Personality (C.E.O)
Key Talk Media
11.2020 - Current
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Facilitated live coverage of special events, promotions and sports matches.
- Communicate new product lines my company offered with my fans/audience
- Created very personable relationships with audience and intern, created long lasting relationships
- Increased audience by at least 1k viewers per month, resulting in more money
- Practiced the art of understanding what people need and helping them with whatever they might need assistance with.
- Selling stories & Personality
Sales Representative
TELVISTA
06.2019 - 12.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Documented customer interactions using SalesForce to capture data in processing system.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Icare Specialist
AXS Ticketing
08.2018 - 06.2019
- Answered customer’s questions and addressed problems and complaints via phone
- Multi talks between different computer systems in a timely manner to solve customer issues
- Consulted with customer with issues to determine best methods to resolve service issues in a professional and courteous manner
- Assisted customers by answering questions and solving problems
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
- Upheld all privacy and security requirements established by the company
- Informed customers on billing procedures, processed payments and provided assistance to setup payment options.
Automobile Insurance Agent
PLS Insurance
10.2016 - 07.2017
- Be familiar with current insurance laws
- Establish/Bind contracts
- Professionalism
- Paper work everyday
- Organize clients alphabetically in cabinets
- Create friendly environment
- Log data
- Give idea's at conference meetings
- Attend work related events
- Train new employee's
- Communicate with a diverse group of people
- Problem Solving
- Customer service
Store Manager
Boost Mobile
02.2015 - 03.2016
- Training new employee's
- Data logging
- Communicate with various vendors
- Control flow of organization
- Sales
- Reporting numbers
- Organize objective
- Distribute Objectives
- Handling cash
- Keeping store flyers up dated
- Marketing
- Customer service
Host
House of Blues Dallas
10.2014 - 01.2015
- Welcome guest as they walk in
- Worked on various systems to organize guest seating
- Create a friendly environment
- Be of service to all needs of customers
- Handling money
- By the end of my employment i had been offered a higher position of bareback in the foundation room
- The foundation room is where celebrities party at above the restaurant i hosted
Sales Representative
AT&T Store
01.2014 - 10.2014
- Organizing merchandise
- Check available stock
- Processing payments
- Customer services
- Communicating various plans we offered
- Accepting and distributing tender
- Executing contracts
Education
Associate of Arts - Communications, Business
Collin College
Richland College
Skills
- Communication
- Networking
- Problem Solving
- Team work
- Strong work ethic
- Good time management
- Self-confident
- Ability to accept and learn from criticism
- Interpersonal skills
- Dependability
- Multi-tasking
- Feedback Incorporation
- Excellent Communication Abilities
Timeline
Global Media Personality (C.E.O)
Key Talk Media
11.2020 - Current
Sales Representative
TELVISTA
06.2019 - 12.2020
Icare Specialist
AXS Ticketing
08.2018 - 06.2019
Automobile Insurance Agent
PLS Insurance
10.2016 - 07.2017
Store Manager
Boost Mobile
02.2015 - 03.2016
Host
House of Blues Dallas
10.2014 - 01.2015
Sales Representative
AT&T Store
01.2014 - 10.2014
Associate of Arts - Communications, Business
Collin College
Richland College
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