Davion Hayles
Los Angeles,CA
Summary
Driven and personable customer service and sales professional with proven success in fast-paced, high-volume environments. Skilled in handling financial transactions, building customer relationships, and using CRM tools to manage and grow client portfolios. Adept at identifying customer needs, resolving concerns, and providing tailored solutions. Currently pursuing a degree in Business Administration with a strong interest in financial services and banking operations.
Overview
6
6
years of professional experience
Work History
Sales Representative
T-Mobile
10.2023 - 03.2025
- Consistently ranked in the top 10% of store reps for monthly revenue and customer satisfaction.
- Handled 25–40 customer transactions per shift, including financing, credit checks, and account management.
- Managed a pipeline using Salesforce to track over 100+ customer interactions weekly and ensure timely follow-ups.
- Delivered personalized solutions that led to a 30% increase in repeat business and referrals from satisfied clients.
Ramp Agent
United Airlines
08.2022 - 09.2023
- Maintained 100% accuracy in processing and securing over 50 pieces of luggage per flight under strict TSA regulations.
- Coordinated with flight crews and ground teams to ensure on-time departures for 7-11 daily flights.
- Demonstrated strong attention to detail while navigating fast-paced, high-security environments, reducing loading errors by over 25%.
- Recognized by supervisors for consistently meeting operational benchmarks and safety compliance standards.
Restaurant Manager
Jerk Flavors
01.2019 - 07.2023
- Oversaw $2,000+ in daily cash flow, performed nightly reconciliations, and prepared weekly bank deposits with zero discrepancies.
- Recruited, trained, and managed a team of 8–12 employees, improving service efficiency and team retention.
- Launched local outreach efforts that increased customer traffic by 20% within the first 3 months.
- Played a key role in operational planning for 2 successful new store openings, including hiring, setup, and process implementation.
Cashier & Customer Service Associate
The Home Depot
03.2020 - 07.2020
- Accurately processed 80–100 daily transactions including cash, credit, and financing with a strong focus on speed and accuracy.
- Resolved customer concerns on the spot, contributing to a 95% satisfaction rating in post-visit surveys.
- Proactively promoted store credit card and add-on services, helping increase average transaction value by 15% during peak shifts.
Education
Business Administration
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Rich Township STEM Campus High School
Olympia Fields, IL03.2020
Skills
- Cash Handling & Transaction Accuracy
- Financial Product Knowledge & Education
- Customer Relationship Management (Salesforce, HubSpot)
- Cross-Selling & Upselling Services
- Conflict Resolution & Service Recovery
- Team Leadership & Staff Coordination
- Business Communication & Professionalism
Timeline
Sales Representative
T-Mobile
10.2023 - 03.2025
Ramp Agent
United Airlines
08.2022 - 09.2023
Cashier & Customer Service Associate
The Home Depot
03.2020 - 07.2020
Restaurant Manager
Jerk Flavors
01.2019 - 07.2023
Business Administration
Moraine Valley Community College
High School Diploma -
Rich Township STEM Campus High School
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