Davion Lasker
Humble
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Elevance Health
Houston, TX
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
WAREHOUSE ASSOCIATE II
Cardinal Health
Houston, TX
02.2020 - 03.2021
- My Job was too drive a Cherry Picker and put orders together
- Stage them on the Dock and wrapped them up so they can be loaded onto a truck.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Warehouse Associate
Amazon
Houston, TX
06.2019 - 12.2019
- Improved warehouse efficiency by implementing streamlined inventory management processes.
- Reduced order fulfillment times through effective collaboration with team members and efficient task prioritization.
- Maintained accurate inventory records by conducting regular cycle counts and updating the warehouse management system.
- Ensured timely shipments by carefully packing orders and coordinating with shipping carriers for pickup.
- Enhanced workplace safety with thorough inspections of equipment and adherence to established protocols.
Store Manager
Journeys
Pearland, TX
05.2013 - 03.2019
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Driver
Uber
02.2019 - 02.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Driver
Lyft
02.2019 - 12.2021
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Yard Mule
UPS
Houston, TX
09.2011 - 02.2017
- Improved yard efficiency by effectively managing trailer movements and ensuring proper placement.
- Enhanced safety standards by conducting pre-operational equipment inspections and reporting any issues.
- Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
- Increased on-time deliveries with proficient scheduling of pick-ups and dropoffs.
- Maintained accurate records of trailer locations, contributing to improved inventory management.
- Assisted in the timely loading and unloading of trailers, preventing shipment delays.
- Operated yard equipment safely, adhering to company policies and guidelines at all times.
- Performed routine maintenance tasks on yard equipment to ensure optimal performance and longevity.
- Contributed to a clean work environment by keeping the yard area organized and free of debris.
- Collaborated with team members to complete assigned tasks efficiently while maintaining a high level of quality control.
- Completed required paperwork accurately, ensuring proper documentation for all trailer movements within the yard.
- Supported warehouse operations by promptly delivering materials as needed, reducing downtime for other staff members.
Education
High School Diploma -
05.2011
Skills
- Follow relevant safety regulations and state laws governing
- Vehicle operation and ensure that passengers follow safety
- Regulations
- Test vehicle equipment such as lights, brakes, horns, or
- Windshield wipers, to ensure proper operation
- Arrange to pick up particular customers or groups on a regular
- Schedule
- Provide passengers with assistance entering and exiting
- Vehicles, and help them with any luggage
- Notify dispatchers or company mechanics of vehicle problems
- Communicate with dispatchers by radio, telephone, or
- Computer to exchange information and receive requests for
- Passenger service
- Drive taxicabs, limousines, company cars, or privately owned
- Vehicles to transport passengers
- Perform routine vehicle maintenance such as regulating tire
- Pressure and adding gasoline, oil, and water
- Pick up passengers at prearranged locations, at taxi stands, or
- By cruising streets in high traffic areas
- Record name, date, and taxi identification information on trip
- Sheets, along with trip information such as time and place of
- Pickup and drop-off, and total fee
- Information Extraction
- Conflict Mediation
- Customer Relations
- Online Chat
- Information Updates
- Project Management
- Cash Register Operations
- Training and Development
- Outbound Collection Calling
- Operational Efficiency
- Moving Containers
- Staging Trailers
- Equipment Inspection
- Inventory Management
- Facility Maintenance
- Loading and Unloading
- Pallet Jacks
- Order Picking and Processing
- Obstacle Removal
- Shipment Optimization
- Manual Dock Chain Pulling
- Microsoft Word
- Shipping and Receiving
- Safety Standards
- Passenger Support
- Safety Protocols
- Route Logs
- Valid Driver's License
- Verbal and Written Communication
- Money Transfer Systems
- GPS and Route Planning
- Vehicle Inspection
- City and Non-City Driving
- Schedule Management
- Driving and Transportation
- Customer Rapport
- Shipping and Packaging
- Customer Service
- Time Management
- Route Management
Timeline
Customer Care Representative - Elevance Health
05.2023 - Current
WAREHOUSE ASSOCIATE II - Cardinal Health
02.2020 - 03.2021
Warehouse Associate - Amazon
06.2019 - 12.2019
Driver - Uber
02.2019 - 02.2022
Driver - Lyft
02.2019 - 12.2021
Store Manager - Journeys
05.2013 - 03.2019
Yard Mule - UPS
09.2011 - 02.2017
Nimitz High School - High School Diploma,