Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davion Woods

Stockbridge,GA

Summary

Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

CarMax
07.2024 - Current


  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Asked customers questions to determine, verify and solve common problems.
  • Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
  • Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.

Sales associate / Merchandiser

Sam's Club
09.2018 - 04.2024
  • Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchasesitems, processing payments, and maintaining a clean area.

Package Handler

FedEx Ground
06.2023 - 01.2024
  • A Package Handlercompiles, scans, seals, and loads various packages before they're delivered. Their main duties include placing items into packages, confirming packaging labels, and lifting and loading heavy packages into trucks.

Hair Salon Receptionist / Salon Assistant

Urban Lotus Hair Salon
03.2023 - 06.2023
  • Tending to customer needs, inquiries, and complaints. Informing hairdressers and beauticians about customer appointments and requirements. Managing phone calls, emails, deliveries, and office inventory. Processing bookings and cancellations, and managing appointment schedules.

Server/Waiter

Rock'n Crab
05.2021 - 02.2023
  • Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers.

Shift Leader/Supervisor

Planet Fitness
02.2020 - 11.2022
  • The Overnight Member Service Shift Leader will be responsible for leading and providing direction to ensure execution of fundamentals when a manager is not present as well as creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Overnight, additional Job Summary and Objective: In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

CSR - Customer Service Representative

Chime Solutions
06.2021 - 10.2022
  • I was apart of the AT&T project so I would handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Cashier/To-Go Specialist

The Juicy Crab
06.2018 - 01.2021
  • Aside from taking orders and processing payments, you'll often be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. The most important aspect of your work as Cashier is to provide accurate and friendly service to ensure guests will return.

Education

Master cosmetologist - Cosmetology

Paul Mitchell Atlanta
Atlanta, GA
04.2025

High school diploma - undefined

Dutchtown High School
Hampton, GA
05.2019

Skills

  • Management (3 years)
  • Customer service (6 years)
  • Leadership (6 years)
  • Braiding (10 years)
  • Communication skills (6 years)
  • Time management (6 years)
  • Load & Unload
  • Order Picking
  • Warehouse Experience
  • Packaging
  • Shift Management
  • Food Preparation
  • Personal assistant experience
  • Cash register
  • Guest services
  • Hospitality
  • Front desk
  • Office management
  • Store management
  • Retail sales
  • Serving
  • Mobile devices
  • Technical support
  • Telemarketing
  • IT support
  • Computer skills
  • Sales
  • Microsoft Office
  • Windows
  • Phone etiquette
  • Hair coloring
  • Social media management
  • Cosmetology
  • Basic math
  • Cash handling
  • Hair styling
  • Salon software
  • Pricing
  • Sanitation
  • Negotiation
  • Typing
  • CRM software
  • Call center
  • Cold calling
  • Email marketing
  • Fitness sales
  • POS
  • Retail math
  • Organizational skills
  • Inventory control
  • Gym
  • Experience with children
  • Math
  • Customer support
  • Territory management
  • English
  • Administrative experience
  • Microsoft Excel
  • Marketing
  • Customer acquisition
  • Business development
  • Cash management
  • Office experience
  • Data entry
  • Financial services
  • Upselling
  • Marketing automation
  • Conflict management

Certification

  • Driver's License February 2019 to March 2027
  • Food Handler Certification

Timeline

Customer Experience Associate

CarMax
07.2024 - Current

Package Handler

FedEx Ground
06.2023 - 01.2024

Hair Salon Receptionist / Salon Assistant

Urban Lotus Hair Salon
03.2023 - 06.2023

CSR - Customer Service Representative

Chime Solutions
06.2021 - 10.2022

Server/Waiter

Rock'n Crab
05.2021 - 02.2023

Shift Leader/Supervisor

Planet Fitness
02.2020 - 11.2022

Sales associate / Merchandiser

Sam's Club
09.2018 - 04.2024

Cashier/To-Go Specialist

The Juicy Crab
06.2018 - 01.2021

Master cosmetologist - Cosmetology

Paul Mitchell Atlanta

High school diploma - undefined

Dutchtown High School

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Davion Woods