Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davione Nash

Dallas

Summary

Accomplished Tax Preparer at Taxes R Us, adept in income tax preparation and fostering client relationships. Demonstrated adaptability and teamwork at Medline, enhancing customer satisfaction and operational efficiency. Skilled in document preparation and client communication, achieving significant trust and loyalty among clients.

Personable and analytical professional, well-suited for roles requiring strong attention to detail and excellent communication skills. Possesses foundational understanding in tax regulations and accounting principles, coupled with proficiency in financial software and data entry. Prepared to streamline tax preparation processes and ensure compliance, enhancing client satisfaction and accuracy.

Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

2024
2024
years of professional experience

Work History

Tax Preparer

Taxes R Us
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Order Processing Specialist

Medline
  • Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.

Order Picker

DSV Solutions
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

Technical Support

Office Depot Inc
02.2022 - 06.2023
  • Provided technical support for clients during system installation, troubleshooting, and maintenance activities.
  • Provided technical support and guidance to project team to achieve project objectives.
  • Provided technical support to fellow researchers, fostering a collaborative work atmosphere.
  • Streamlined technical support operations for quicker issue resolution and increased user satisfaction.
  • Provided technical support for troubleshooting network-related problems, leading to improved user satisfaction.

Customer Service Representative

Office Depot Inc
02.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Some College - Computer Engineering

Mountain View College
Dallas, TX

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Relationship building
  • Bookkeeping
  • Client communication

Timeline

Technical Support

Office Depot Inc
02.2022 - 06.2023

Customer Service Representative

Office Depot Inc
02.2022 - 06.2023

Tax Preparer

Taxes R Us

Order Processing Specialist

Medline

Order Picker

DSV Solutions

Some College - Computer Engineering

Mountain View College
Davione Nash