Davionna Boyd
Richmond,VA
Summary
Patient-experience and healthcare professional with 5+ years at VCU Medical Center and hands-on beauty industry experience. Skilled in patient care, service recovery, client consultation, aesthetic services, sanitation, and high-touch customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Lash Technician & PMU Brow Artist
BEAUTY HOUSE
Richmond, VA
09.2022 - Current
- Cultivated client relationships through effective communication, exceptional hospitality, service recovery, and meticulous appointment management, ensuring a personalized beauty experience.
- Maintain clean, organized, and sanitary treatment areas and follow appropriate infection-control and client-care practices.
- Maintain client records, service information, and professional documentation while protecting client privacy.
Patient Ambassador Specialist — Patient Experience / Environmental Services
VCU MEDICAL CENTER
Richmond, VA
07.2025 - 11.2026
- Functioned as a patient-facing representative for the Patient Experience team, engaging with priority inpatient and specialty areas to collect real-time feedback on cleanliness, service, communication, and overall patient experience.
- Tracked and reported patient feedback, service concerns, and operational observations, enabling leadership to make informed decisions and drive improvement initiatives.
- Addressed patient concerns and facilitated effective communication with medical staff to enhance patient satisfaction.
Patient Dining Services Supervisor
VCU MEDICAL CENTER
Richmond, VA
05.2021 - 07.2025
- Supervised food-service employees and ensured efficient daily patient dining operations, including tray assembly, delivery, and service standards.
- Partnered with nurses, care partners, unit secretaries, and other acute-care staff to provide safe and appropriate meals to patients.
- Conducted patient satisfaction surveys and followed up on customer service issues to identify and address service improvement opportunities.
Patient Dining Associate
VCU MEDICAL CENTER
Richmond, VA
11.2020 - 05.2024
- Delivered patient-facing service across multiple VCU Medical Center units, facilitating menu selections and addressing meal needs.
- Worked with patients and customers on specialized requests while maintaining service, safety, sanitation, and operational standards.
- Assisted in training new dining associates on service protocols and safety procedures.
Education
Clinical Medical Assistant Program -
Stepful Inc
Detroit, MI 07.2026 - 08.2026
BACHELOR OF JOURNALISM - Journalism, Broadcast
Hampton University
Hampton, VASkills
- Beauty Treatments
- Client Consultation
- Patient Care & Communication
- Sanitation and Infection Control
- Service recovery management
- Patient Documentation
- Quality Assurance
- Patient Advocacy
Certification
- Certified Lash Extensions Technician
- Certified Korean Lash Lift & Tint
- Certified PMU Brow Artist / Permanent Makeup Brows
Training
- Clinical Medical Assistant Program — In Progress
- Patient Experience Training — Morrison Healthcare
- FRONTLINElevate Certification
Recognition Awards
- GEM / Great Employees Make Magic, 01/26, 02/26, 05/26, 08/26, Multiple leadership recognitions for teamwork, patient service, and leadership.
- VCU Health Certificate of Appreciation, 09/21, Outstanding contributions and dedication to VCU Health mission, vision and values.
Timeline
Clinical Medical Assistant Program -
Stepful Inc
07.2026 - 08.2026
Patient Ambassador Specialist — Patient Experience / Environmental Services
VCU MEDICAL CENTER
07.2025 - 11.2026
Lash Technician & PMU Brow Artist
BEAUTY HOUSE
09.2022 - Current
Patient Dining Services Supervisor
VCU MEDICAL CENTER
05.2021 - 07.2025
Patient Dining Associate
VCU MEDICAL CENTER
11.2020 - 05.2024
BACHELOR OF JOURNALISM - Journalism, Broadcast
Hampton University