Davionna Stockdale
Childersburg,AL
Summary
Outgoing and friendly receptionist delivering customer services, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Wonderfully committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
North Shelby Family Health
Hoover, AL
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Kept reception area clean and neat to give visitors positive first impression.
Production Worker
Honda Manufacturing Of Alabama
Lincoln, AL
06.2021 - 12.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Jacksonville State University
05.2025
Skills
- Customer service, Call center, Microsoft office, Microsoft word, Excel
- Telephone Etiquette
- Data Entry and Database Software
- Front Desk Operations
- Visitor and Customer Relations
- Computer Proficiency
- Positive Attitude and Energetic
- Fee Collection
- Greeting and Seating Clients
- Call Transfers
- Maintaining Guest Records
- Patient Records Gathering
Timeline
Production Worker
Honda Manufacturing Of Alabama
06.2021 - 12.2021
Front Desk Receptionist
North Shelby Family Health
05.2021 - Current
Jacksonville State University
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