Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Hi, I’m
Deedee Evers
Baton Rouge,LA
Summary
Overview
14
years of professional experience
Work History
Concentrix
Senior Customer Service Advisor
04.2021 - Current
Job overview
- Collaborated with quality team regarding quality assurance reviews.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Utilized Salesforce to upload documentation and facilitate smooth claims processing.
- Mentored junior advisors, fostering a culture of continuous learning and development.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
East Baton Rouge Parish Schools
Long-Term Substitute Teacher
08.2019 - 07.2020
Job overview
- Engaged students in discussions to promote interest and drive learning.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Assigned homework to students based on curricula and modified based on daily progress.
- Promoted learning by leveraging traditional and modern instructional strategies.
Amazon
Virtual Customer Service Associate
10.2018 - 08.2019
Job overview
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
- Delivered step-by-step instructions to clients on navigating system and explained self-service options.
- Delivered personalized written support via email with instructions regarding products.
- Relayed customer feedback, highlighting improvement opportunities to future product, marketing and customer support initiatives.
Enterprise Holdings
Sales Consultant
04.2010 - 04.2018
Job overview
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Collaborated with store managers and sales teams to develop strategies for achieving sales and profit goals.
Education
Alcorn State UniversityLorman, MS
Bachelor of Science from Biology
05.2009
University Overview
Skills
- Policy analysis
- Performance Goals
- Claims file management processes
- Proficient in Salesforce
- Complaint resolution
- Consultative Sales
- Customer Account Management
- MS Office Suite
- CRM Software
Timeline
Senior Customer Service Advisor
Concentrix
04.2021 - Current
Long-Term Substitute Teacher
East Baton Rouge Parish Schools
08.2019 - 07.2020
Virtual Customer Service Associate
Amazon
10.2018 - 08.2019
Sales Consultant
Enterprise Holdings
04.2010 - 04.2018
Alcorn State University
Bachelor of Science from Biology