Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTAYSIA WALLACE DAVIS

Far Rockaway

Summary

Healthcare Administrator with 4 years of experience in case management, care coordination, and behavioral health. Skilled in developing comprehensive care plans, ensuring compliance with healthcare regulations, and utilizing electronic charting systems. Holds a master's degree in Healthcare Management. Enthusiastic about learning the healthcare/social services field inside and out, actively seeking opportunities to learn new skills and contribute to group success. A versatile and hardworking professional dedicated to leveraging knowledge to support diagnosis and treatment for diverse populations.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work History

Clinical Coordinator

BRC
09.2024 - Current
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Enhanced team performance through regular supervision, coaching, and training of case managers.
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Behavioral Health Provider

SCO Family Services
03.2023 - 10.2024
  • Implements therapeutic strategies, inclusive of medication and complementary interventions, to alleviate symptoms and prevent relapses
  • Guides clients through beneficial therapeutic exercises, drawing from Cognitive Behavior Therapy and Dialectical Behavior Therapy techniques
  • Performs patient intake assessments, carries out family interviews for psychiatric history, and designs holistic treatment plans, adhering closely to JCAHO, Medicare, Medicaid and OPWDD regulations
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases
  • Optimized electronic health records management, ensuring accurate documentation and data security

Forward Journey Coach

SCO Family Services
05.2022 - 08.2024
  • Provides comprehensive therapeutic services to over 20 youths in coordination with Administration of Child Services, enhancing welfare and implementing preventive strategies
  • Collaborates with local organizations to enable client access to housing, healthcare, and job opportunities
  • Implements evidence-based interventions, manages discharge planning, supervises placements, and intervenes in crisis situations to maintain client progress and thorough case record management in the Care4 system
  • Improved case outcomes by maintaining timely documentation and submitting accurate reports to supervisors and court officials
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services

Senior Case Manager

Westhab Inc
08.2021 - 04.2022
  • Supervised a team of 5 case managers, providing guidance and performance feedback to foster professional growth
  • Managed comprehensive care for a caseload of homeless adults, improving patient outcomes by facilitating communication between healthcare providers, identifying service gaps, and refining care plans; executed meticulous documentation within the DHS CARES system, supported clients in making informed life decisions, and maximized program benefits while providing guidance in managing Food Stamps, Medicare, Medicaid, SSI, SSD benefits, and employment procurement
  • Conducted psychosocial assessments to collect background information and evaluate clients' mental states
  • Conducted regular staff training sessions on best practices in case management, improving overall team competency
  • Lead regular team meetings for continuous improvement of case management strategies and techniques based on up-to-date research findings

Care Coordinator

New Horizon Counseling Center
05.2021 - 09.2021
  • Skillfully handled care coordination for numerous clients, focusing on mental and physical support; exhibited proficiency in managing complex cases through specialized assessments, accurately recording services and patient conditions
  • Assisted with Medicaid intake, complied with OPWDD regulations, and consistently followed up with mental health providers to uphold continuity in care management plans

Education

Master of Science - Health Administration

Southern New Hampshire University
Hooksett, NH

Bachelor of Science - Healthcare Management

SUNY College At Cortland
Cortland, NY

Associate of Science - Business Administration

SUNY Broome Community College
Binghamton, NY

Skills

  • Diagnostic reporting
  • Interdisciplinary Collaboration
  • Electronic Medical Record Software
  • Treatment Planning
  • Care Planning
  • Case management
  • Staff development
  • HIPAA compliance

Timeline

Clinical Coordinator

BRC
09.2024 - Current

Behavioral Health Provider

SCO Family Services
03.2023 - 10.2024

Forward Journey Coach

SCO Family Services
05.2022 - 08.2024

Senior Case Manager

Westhab Inc
08.2021 - 04.2022

Care Coordinator

New Horizon Counseling Center
05.2021 - 09.2021

Bachelor of Science - Healthcare Management

SUNY College At Cortland

Associate of Science - Business Administration

SUNY Broome Community College

Master of Science - Health Administration

Southern New Hampshire University

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DESTAYSIA WALLACE DAVIS