- Gym Workouts
- Outdoor Recreation
- Yoga
- Golf
- Hiking
Davis Long
Santa Clarita,CA
Summary
Dynamic shift leader with a strong focus on team leadership, problem-solving, and customer satisfaction. Proven ability to enhance workflow efficiency and drive positive customer experiences.
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Handels Ice Cream
06.2024 - Current
- Supervised daily operations to ensure efficient service and high-quality product delivery.
- Trained and mentored team members on best practices and customer service standards.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Custodian
Grace Baptist Church
Santa Clarita, CA
12.2023 - 12.2025
- Maintained cleanliness and organization of church facilities, ensuring welcoming environment for congregation and visitors.
- Performed routine cleaning duties including sweeping, mopping, and sanitizing to uphold safety standards.
- Assisted in setup and breakdown of events, managing furniture arrangement and equipment placement effectively.
- Monitored inventory of cleaning supplies, coordinating timely restocking to prevent shortages.
- Conducted regular inspections of premises to identify maintenance needs, facilitating prompt repairs and upkeep.
- Collaborated with church leadership to develop strategies for optimizing facility cleanliness and functionality during events.
Manager
Jimmy John's
Santa Clarita, CA
08.2022 - 08.2023
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, implementing systems for tracking supplies and minimizing waste.
- Developed team schedules to optimize labor resources and meet peak demand times.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective problem-solving.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Saugus High School
Saugus, CaAssociate of Arts - Buisnesss
The Masters University
Newhall, CA05.2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Staff supervision
- Professional appearance
Interests
Timeline
Shift Leader
Handels Ice Cream
06.2024 - Current
Custodian
Grace Baptist Church
12.2023 - 12.2025
Manager
Jimmy John's
08.2022 - 08.2023
High School Diploma -
Saugus High School
Associate of Arts - Buisnesss
The Masters University