Davis Moran
Oklahoma City
Summary
Dynamic Technical Operations Leader with a proven track record at Paycom, driving team growth and enhancing client satisfaction through streamlined processes. Expert in REST APIs and a natural leader, I successfully reduced client escalations by 20% while fostering cross-department collaboration and improving team metrics significantly.
Overview
5
5
years of professional experience
Work History
Technical Operations Leader
Paycom
02.2025 - Current
- Assumed responsibility of a pilot custom converter/report team during the move to technical operations.
- Undertook growth of new pilot team from 2 members to 5.
- Revamped custom report team process to focus a more streamlined effort on communication leading to a 20% reduction of client escalation.
- Offered more visibility into reporting for executive management on pilot team and implemented feedback.
- Advised client experience and product teams on 3 new go-to-market products.
- Travel to conferences as part of product research.
- Sustain responsibilities of managing technical solutions team and expand team presence through capacity reporting, leading to managing 2 teams at once.
Technical Solutions Team Lead
Paycom
02.2024 - 02.2025
- Oversaw growth of team from 2 individual contributors to 6.
- Marketed team across Paycom by giving department trainings of up to 200 people.
- Raised employee retention on team by over 50%.
- Raised employee job satisfaction by over 100%.
- Advised and led trainings to the sales and go-to-market teams for new technical product release.
- Raised overall team metric scores by 15% from previous year.
Technical Solutions Specialist
Paycom
10.2021 - 02.2024
- Managed and implemented a large scale SCIM protocol proof of concept project to support clients using Azure and Okta for identity providers to allow for the seamless flow of data back and forth.
- Lead sales strategy on calls containing C-suite executives.
- Take on large scale projects involving optimization of internal processes and reporting directly to C-suite.
- Aid in the development and training of new team members to put them in the best position for success.
- Primarily supported users by acting as consultant to clients and internal users such as sales or account managers about the optimal way to import and export data into and out of Paycom software.
- Established and maintained a strong functional knowledge of the software and data flows that exist and the underlying technologies behind them.
- Clearly communicated the automation process to clients and answered technical questions they had while conducting discovery calls.
- Identified, tracked, and resolved unique technical issues involving API, SFTP, and SSO.
- Learned advanced problem-solving and critical thinking skills through troubleshooting client issues.
Information Technologist
Wallace Design Collective
09.2020 - 10.2021
- Managed, monitored, and archived over 200 employees technology including computers, engineering equipment, and the servers that held licensing at each office.
- Spent time learning software that engineers use in order to correctly be able to fix any problem that arose.
- Spearheaded and oversaw the implementation of new servers, new engineering software, and printers/plotters for all offices.
Education
Bachelor of Science - Management of Information Systems
University of Oklahoma
Norman, OK05-2020
Bachelor of Science - Supply Chain Management
University of Oklahoma
Norman, OK05-2020
Skills
- Proficient in programming and reading code
- Highly skilled in Jira, Splunk, and other IT related software's
- Extremely knowledgeable in REST API's, SFTP protocol, and Single Sign On services
- Outstanding leader, equally as effective in a group of people
- Professional demeanor and attentive to detail
- Great written and verbal communication skills
- Quick to understand issues and drive results
- Self-starter with an appetite for large projects involving cross-department synergy
Timeline
Technical Operations Leader
Paycom
02.2025 - Current
Technical Solutions Team Lead
Paycom
02.2024 - 02.2025
Technical Solutions Specialist
Paycom
10.2021 - 02.2024
Information Technologist
Wallace Design Collective
09.2020 - 10.2021
Bachelor of Science - Management of Information Systems
University of Oklahoma
Bachelor of Science - Supply Chain Management
University of Oklahoma