- Animal rescue/volunteer
- Time outdoors in nature
- Gardening
- Hiking
- Yoga/Pilates
DAVIS MULLINS
Summary
Experienced customer service professional skilled at meeting varied customer needs with informed solutions. Proficient in MS Office with exceptional typing speed. Excels in active listening and critical thinking. Eager to contribute to team growth and professional development.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Pella Windows & Doors
09.2019 - 05.2025
- Handled inbound calls from homeowners requesting service on existing Pella products.
- Navigated multiple systems and databases to effectively locate archived orders.
- Input service orders and return customer phone calls daily.
- Communicated status updates regarding open service requests and product delivery dates.
- Maintained accurate records of product(s) issues vintage, original orders, instructions/demos and conversations.
- Review technician's notes after service completion, look up parts in parts manual, and determine if all parts are still available
- Prepare/send quotes to proceed with ordering parts needed to complete service request.
- De-escalate and resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Life Insurance Representative
American Income Life
02.2019 - 09.2019
- Responsible for satisfaction while matching clients needs to products and services
- Inbound/outbound calls, scheduling new appointments, client policy review, data entry, and servicing requested benefits
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Trainer/Expediter
Downtown Grill and Brewery
07.2012 - 02.2019
- Received frequent compliments for going above and beyond normal duties.
- Maintain professional tone at all times, specifically during peak rush hours.
- Participate in conducting interviews, for new hires (training of new employees.)
Transportation Intern
Knox County School Board
02.2018 - 11.2018
- Maintained student information on both EduLog and Census databases.
- Assigned students onto their individual buses to and from school.
- Worked to optimize routing schedules to achieve maximum efficiency.
Education
Bachelor of Science - Supply Chain Management
The University of Tennessee
Knoxville, TN12.2015
Skills
- MS Office
- Team player
- Eager to learn
- Positive and upbeat
- Excellent communication skills
- Resolution-oriented
- Customer service excellence
- Product and service management
- Salesforce
Accomplishments
- Received a merit raise for strong attention to detail, exceptional customer service.
- Significant experience in orchestrating and achieving positive customer experiences.
- Performed an array of tasks such as developing complex spreadsheets for inventory management, facilitated communications between departments to achieve higher efficiencies.
Interests
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Preference
Work Type
Contract WorkFull TimePart TimeImportant To Me
Career advancement4-day work weekWork-life balancePaid time offPersonal development programsFlexible work hoursCompany CultureHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Coordinator
Pella Windows & Doors
09.2019 - 05.2025
Life Insurance Representative
American Income Life
02.2019 - 09.2019
Transportation Intern
Knox County School Board
02.2018 - 11.2018
Trainer/Expediter
Downtown Grill and Brewery
07.2012 - 02.2019
Bachelor of Science - Supply Chain Management
The University of Tennessee
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