Davis Prashanth Williams
Chennai,India
Summary
To enhance my personal and professional skills with perspective and hard work that would help me to contribute my best to the organization I belong to.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
SITEL INDIA PVT LTD
09.2012 - 01.2015
- Assist Client on Internet Connectivity and Networking issues for Bell Internet service (Chat Support)
Customer Care Executive
TATA BUSINESS SUPPORT SERVICES
03.2015 - 09.2016
- Assist Client on Billing and provide information about the product and program (Email Support)
Senior Executive
HEXAWARE BPS
04.2017 - 10.2018
- Do background checks on Applications for Mortgage and educational profiles of Clients (Voice Process)
Senior associate
ASSOCIATED AUTO SOLUTIONS INTERNATIONAL PVT LTD
06.2019 - 01.2023
- Collecting Payments on Past due and due today accounts, offering help on highly delinquent accounts and bring them back on track to make the payment on regular basis where there is no contact with the Customer's
Customer Support Associate
SaaS Labs
01.2023 - 06.2023
- Provided expert CRM software support, resolving technical issues, conducting user training, collaborating with development teams, and ensuring high customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Senior Associate
Associated Auto Solutions International Pvt Ltd
07.2023 - Current
- Managed escalated and high-risk accounts as a tier collector, developing tailored payment plans and arrangements to bring customers back to business.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
HSC, Bala Vidya Matricluation Higher Secondary Sc
ChennaiSkills
- Customer Service
- Communication Skills
- Microsoft Excel
- Microsoft Office
- Debt negotiation
- Delinquent account management
- Accounts receivable specialist
- Outbound calling
- Collections
Languages
English
Full Professional
Tamil
Native or Bilingual
Malayalam
Native or Bilingual
Telugu
Native or Bilingual
Personal Particulars
•Father’s Name : Jacob Williams (Late)
•Mother’s Name : Shanthi Williams
•Gender : Male
•Religion : Christian (Roman Catholic)
•Nationality : Indian
•Marital Status : Married
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
Senior Associate
Associated Auto Solutions International Pvt Ltd
07.2023 - Current
Customer Support Associate
SaaS Labs
01.2023 - 06.2023
Senior associate
ASSOCIATED AUTO SOLUTIONS INTERNATIONAL PVT LTD
06.2019 - 01.2023
Senior Executive
HEXAWARE BPS
04.2017 - 10.2018
Customer Care Executive
TATA BUSINESS SUPPORT SERVICES
03.2015 - 09.2016
Customer Service Executive
SITEL INDIA PVT LTD
09.2012 - 01.2015
High School Diploma -
HSC, Bala Vidya Matricluation Higher Secondary Sc
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