Santevius Davis
Carthage
Summary
Results-driven professional with extensive experience in account management and IT operations. Known for strong problem-solving and leadership skills, successfully resolving client issues and fostering collaboration across cross-functional teams to achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
COMSEC Account Manager
U.S. Army
Ft. Drum, NY
04.2022 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans aligning with organizational goals.
- Conducted regular status meetings to assess project progress and address concerns.
- Collaborated with cross-functional teams to deliver solutions on time and within budget.
- Provided training and support to junior account managers, enhancing team performance.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined account management processes, reducing response times and improving client service quality.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent loss of accountability.
- Coordinated account management processes to ensure compliance with operational standards.
Infrastructure Support Administrator
U.S. Army
Ft. Drum, NY
09.2020 - 04.2022
- Managed administrative tasks to streamline operations and enhance efficiency across unit activities.
- Coordinated scheduling and logistics for training exercises, ensuring optimal resource allocation.
- Oversaw document management processes, maintaining compliance with regulatory standards and protocols.
- Developed and implemented administrative procedures that improved workflow and reduced redundancies.
- Collaborated with cross-functional teams to support mission planning and execution through effective communication strategies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
Information Technology Manager
U.S Army
Camp Humphreys, Korea
08.2019 - 09.2020
- Led IT infrastructure projects to enhance system reliability and performance across multiple units.
- Developed and implemented cybersecurity protocols to safeguard sensitive military data and communications.
- Managed cross-functional teams to integrate new technologies into existing operational frameworks effectively.
- Streamlined IT support processes, reducing response times and improving user satisfaction across the organization.
- Mentored junior IT staff on best practices in systems management and troubleshooting methodologies.
- Collaborated with senior leadership to align IT strategies with organizational goals and mission requirements.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
- Conducted regular assessments of network systems, identifying vulnerabilities and initiating corrective actions promptly.
Recruiter
U.S. Army
Houston, TX
04.2016 - 08.2019
- Conducted comprehensive candidate assessments to identify top talent for various military roles.
- Developed and maintained relationships with prospective candidates through targeted outreach efforts.
- Managed end-to-end recruitment processes, ensuring timely and effective hiring strategies were implemented.
- Collaborated with leadership to align recruitment initiatives with organizational goals and mission requirements.
- Analyzed recruitment metrics to refine strategies, improving candidate quality and reducing time-to-fill positions.
- Led recruitment drives at job fairs, effectively promoting career opportunities within the U.S. Army to diverse audiences.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
Assistant COMSEC Account Manager
U.S. Army
Aberdeen Proving Ground, MD
08.2014 - 04.2016
- Managed client accounts, ensuring adherence to service level agreements and customer satisfaction.
- Developed strategic plans to optimize account growth and enhance client relationships.
- Collaborated with cross-functional teams to address client needs and resolve issues effectively.
- Conducted regular performance reviews of accounts, identifying opportunities for improvement and efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Senior Information Technology Specialist
U.S. Army
Wheeler Army Airfield, HI
09.2013 - 08.2014
- Led IT infrastructure projects, enhancing operational efficiency across multiple units.
- Developed and implemented cybersecurity protocols, safeguarding sensitive information against threats.
- Mentored junior IT specialists, fostering skill development and team collaboration.
- Streamlined system processes, reducing downtime and improving user experience significantly.
LAN Manager
U.S. Army
Schfield Barracks, HI
06.2010 - 09.2013
- Managed LAN infrastructure to ensure reliable connectivity and communication across multiple units.
- Led network security initiatives, implementing protocols that enhanced data protection and minimized vulnerabilities.
- Oversaw installation and configuration of network hardware and software, optimizing system performance and reliability.
- Developed training programs for personnel on network operations, improving team proficiency and reducing downtime.
- Coordinated troubleshooting efforts for network issues, ensuring rapid resolution and minimal disruption to operations.
- Facilitated seamless collaboration across departments using shared resources like file servers, printers, applications hosted on LAN servers, and other devices.
- Ensured minimal downtime for users by providing prompt troubleshooting and resolution of LAN issues.
- Developed training materials and conducted workshops for employees on proper use of LAN resources for maximum productivity.
- Increased employee satisfaction with IT support services by implementing a centralized helpdesk system for efficient issue resolution.
- Evaluated and recommended potential improvements in existing LAN infrastructure to senior management, resulting in better efficiency and performance.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Implemented and maintained virtual private networks.
Information Technology Specialist
U.S. Army
Schofield Barracks, HI
09.2009 - 06.2010
- Provided technical support for hardware and software issues across multiple Army installations.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company's digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded to technical support needs.
25B Advanced Individual Training (Info Tech Spec)
U.S. Army
Ft. Eisenhower, GA
10.2008 - 09.2009
- Installed, configured, and maintained Windows/Linux systems; managed user accounts, permissions, and Group Policies.
- Configured routers, switches, VLANs, and enterprise services (DNS, DHCP); troubleshot connectivity issues across secure networks.
- Applied DoD security protocols, STIG compliance, encryption standards, and risk‑mitigation practices to protect sensitive systems.
- Delivered Tier I/II support, resolving hardware, software, and network issues using structured troubleshooting methods.
- Supported server configuration, network monitoring, and infrastructure upgrades in high‑availability environments.
- Diagnosed and resolved complex IT issues using command‑line tools, logs, and systematic problem‑solving frameworks.
- Created SOPs, configuration records, and technical documentation to maintain operational readiness and audit compliance.
- Worked in disciplined, mission‑critical environments to ensure secure, reliable IT operations supporting Army communications.
Army Basic Training
U.S. Army
Ft. Jackson, SC
07.2008 - 10.2008
- Demonstrated consistent reliability, punctuality, and adherence to strict standards in a high‑accountability environment.
- Collaborated with diverse teams to complete mission‑critical tasks under pressure and tight timelines.
- Performed effectively in fast‑paced, high‑stress situations requiring focus and quick decision‑making.
- Adapted rapidly to new environments, procedures, and challenges while learning complex tasks quickly.
- Followed precise instructions and safety protocols to ensure accuracy and mission success.
- Developed foundational leadership skills including accountability, communication, and peer motivation.
Education
Bachelor of Science - Network Operations And Security
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Dougherty Comprehensive High School
Albany, Ga05-2005
Skills
- Account management
- Customer service
- Customer satisfaction
- Strategic planning
- Goal oriented
- Documentation and reporting
- Teamwork and collaboration
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Decision-making
- Team building and leadership
- Deadline adherence
- Problem-solving
- Resourceful and analytical
- Project management
- Information security
- IT compliance
- IT asset management
- Virtualization technologies
- Security planning
- Enterprise architecture
- Infrastructure planning
- Cybersecurity expertise
- Network administration
- IT risk management
- IT infrastructure
- Infrastructure development
- Risk mitigation planning
- Team collaboration
- Cybersecurity best practices
- Technical troubleshooting
- Virtualization
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Analytical thinking
- Written communication
Certification
- Security+, Comptia - 2024
Timeline
COMSEC Account Manager
U.S. Army
04.2022 - Current
Infrastructure Support Administrator
U.S. Army
09.2020 - 04.2022
Information Technology Manager
U.S Army
08.2019 - 09.2020
Recruiter
U.S. Army
04.2016 - 08.2019
Assistant COMSEC Account Manager
U.S. Army
08.2014 - 04.2016
Senior Information Technology Specialist
U.S. Army
09.2013 - 08.2014
LAN Manager
U.S. Army
06.2010 - 09.2013
Information Technology Specialist
U.S. Army
09.2009 - 06.2010
25B Advanced Individual Training (Info Tech Spec)
U.S. Army
10.2008 - 09.2009
Army Basic Training
U.S. Army
07.2008 - 10.2008
Bachelor of Science - Network Operations And Security
Western Governors University
High School Diploma -
Dougherty Comprehensive High School