Summary
Overview
Work History
Education
Skills
Timeline
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Davis Shealy

New York,NY

Summary

Customer Success Leader with over 7 years of experience driving client engagement, retention, and growth across SaaS, Sports, and Entertainment industries. Proven track record of building high-performing teams, managing strategic accounts, and aligning cross-functional stakeholders to deliver long-term customer value.

Overview

7
7
years of professional experience

Work History

Director of Customer Success

MediaRadar
New York, NY
07.2023 - 05.2025
  • Lead and mentor a team of five Customer Success Managers, ensuring high levels of client satisfaction and consistent engagement across a portfolio of strategic accounts.
  • Serve as the voice of the customer across product, growth, operations, and leadership teams, translating client feedback into actionable business insights.
  • Act as a primary escalation point, providing swift and effective resolution to complex client issues while maintaining high satisfaction and retention levels.
  • Design and execute customer success initiatives aimed at increasing client engagement, platform adoption, and long-term partnership value.
  • Collaborate cross-functionally to align internal resources with client goals, ensuring seamless onboarding, renewals, and expansion opportunities.

Account Manager

TransPerfect
New York, NY
12.2020 - 07.2023
  • Managed a book of business of over 40 accounts that generated a total of $1MM to $2MM per year .
  • Oversaw the client onboarding process, account optimization and key project kick off's
  • Served as the day to day contact for all accounts, addressing and resolving any inbound queries/issues
  • Increased my portfolio by 13% in 2021 by generating over $1.2 MM via upselling and renewal based opportunities
  • Conducted regular QBR's to ensure that client goals and expectations were met.
  • Educated clients and key stakeholders regarding the translation process, including TransPerfect’s rates, project turnaround time, and workflow.

Account Manager - New York Rangers

Madison Square Garden Sports Corp.
New York, NY
05.2018 - 08.2020
  • Managed a portfolio of over 550 accounts totaling $7.19 MM in annual renewable revenue for Madison Square Garden and the New York Rangers
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings to grow and ultimately retain accounts
  • Successfully retained 98% of accounts by renewing $7.04 MM of $7.19 MM total book of business in 2019
  • Onboarded and trained all new clients in MSG App functionalities and ticketing benefits
  • Generated $457,741 of new business revenue via strategic up-selling and referral gathering efforts

Education

Bachelor of Science - Sports Management

University of Missouri

Skills

  • Customer Success Strategy | Team Leadership & Development | Client Retention & Growth | Strategic Account Management | Customer Engagement & Adoption | Revenue Expansion | Salesforce & CRM Platforms |

Timeline

Director of Customer Success

MediaRadar
07.2023 - 05.2025

Account Manager

TransPerfect
12.2020 - 07.2023

Account Manager - New York Rangers

Madison Square Garden Sports Corp.
05.2018 - 08.2020

Bachelor of Science - Sports Management

University of Missouri

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Davis Shealy