Davis Tran
Berryville,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interim Security Team Manager
Securitas Security Services USA
Aldie, VA
03.2024 - Current
- Implemented an incident response process to ensure timely resolution of security issues.
- Documented all aspects of Datacenter Security including but not limited to policies, procedures and best practices.
- Tracked progress on projects associated with the data center operations team.
- Engaged with stakeholders across various departments to understand their requirements.
- Developed processes for managing physical access control within the data center environment.
- Provided guidance on best practices for maintaining a secure data center environment.
- Met with stakeholders to collaborate and resolve problems.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Managed a team of Security Officers responsible for monitoring CCTV cameras, responding to alarms, providing ongoing training and performance evaluations.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans. Analyzed data from security incidents to identify trends and areas for improvement.
- Conducted regular staff training on security policies and procedures.
- Developed and implemented training methods to promote improved officer performance.
- Supervised property entrances and exits and monitored employee safety.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Held routine and surprise drills to keep help security team members practice response plans.
- Oversaw highly effective security teams and managed scheduling and resource allocation. Maintained weekly payroll and dealt with onsite personnel discipline
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Trained new security officers on safety protocols and company standards.
Administrative Officer
Securitas Security Services USA
Aldie, VA
11.2023 - 03.2024
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Held routine and surprise drills to keep help security team members practice response plans.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Reviewed security practices prior to events and identified potential weaknesses.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
- Assisted Account Managers in managing client relationships and resolving customer service issues.
- Developed and maintained effective working relationships with clients, vendors, and other stakeholders.
Restaurant Manager
Nandos Peri Peri
Reston, VA
08.2019 - 02.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant Manager
Chuys Texmex
Sterling , VA
04.2016 - 08.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Security Shift Supervisor
Securitas Security Services USA
Herndon, VA
02.2014 - 08.2016
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Developed and implemented preventative measures against accidents, thefts and other risks.
Education
High School Diploma -
Dominion Highschool
Sterling Va06.2016
Skills
- Operations Management
- Security Screening
- AED Certified
- CCTV Experience
- Surveillance
- CCTV Monitoring
- Emergency Response
- Daily Status Reports
- Investigative Procedures
- Asset Protection
- Safety and Security Procedures
- Security Team Leadership
- Customer Service Best Practices
- Customer-Oriented
- Restaurant Operations Management
- Shift Management
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Influencing and Persuasive
- Customer Engagement
- Employee Recruitment Expertise
- Supervisory Skills
- Labor and Food Cost Control
- Food Service Background
- Training and Development
- TIPS Certified
- Staff Training and Motivation
Languages
Vietnamese
Native/ Bilingual
Spanish
Limited
Certification
- [Food Production manager], [Servsafe] - [2019-2024]
- [Alcohol Manager], [Servsafe] - [2019-2024]
- [Private Security Services Registration], [DCJS] - [2023-2025]
- [CPR/AED/First Aid], [National CPR Foundation] - [2023-2025]
Timeline
Interim Security Team Manager
Securitas Security Services USA
03.2024 - Current
Administrative Officer
Securitas Security Services USA
11.2023 - 03.2024
Restaurant Manager
Nandos Peri Peri
08.2019 - 02.2023
Restaurant Manager
Chuys Texmex
04.2016 - 08.2019
Security Shift Supervisor
Securitas Security Services USA
02.2014 - 08.2016
High School Diploma -
Dominion Highschool