Davis William
Atco,NJ
Summary
With a proven track record at Tyco Integrated Security, I excel in installations and customer service, enhancing satisfaction and efficiency. My expertise spans from residential to commercial projects, where I've led teams to exceed targets by over 30%. Skilled in troubleshooting and preventive maintenance, I'm known for meticulous attention to detail and exceptional problem-solving abilities.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
System Service Technician
Tyco Integrated Security
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
System Service Technician
Johnson Controls
06.2009 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Commercial Installation Team Manager
Tyco Integrated Security
05.2007 - 06.2009
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
High Volume Residential Installer
ADT Security Services
06.1993 - 01.2001
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Contributed to company growth by providing valuable feedback on potential improvements in products or processes based on field experience.
- Completed paperwork, issued invoices, and accepted payments.
- Efficiently managed inventory of tools and materials, minimizing waste while ensuring availability for all required tasks.
- Met with customers to discuss projects and special requests.
- Improved customer satisfaction by efficiently installing and troubleshooting residential equipment.
- Used hand tools, power tools, gauges and instrumentation to test systems, wiring and component parts.
- Continually updated knowledge of industry trends, attending relevant training sessions to stay current with new technologies and best practices.
- Maintained a safe work environment by adhering to safety protocols and utilizing personal protective equipment when necessary.
- Consistently met or exceeded performance metrics, showcasing a strong commitment to quality workmanship and customer satisfaction.
- Collaborated with other installers to complete complex projects, resulting in successful installations and satisfied clients.
- Assisted in training new team members, sharing expertise in residential installations to develop skilled professionals within the organization.
- Worked closely with sales teams to provide accurate quotes and timelines for prospective clients, ensuring a smooth transition from sales to installation.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Residential Installation Supervisor
Tyco Integrated Security
01.2000 - 11.2000
- Exceeded performance targets consistently by effectively managing resources and scheduling tasks efficiently.
- Consistently met deadlines through efficient task delegation among team members based on individual strengths and expertise levels.
- Reduced installation errors by conducting thorough site assessments prior to beginning projects.
- Coordinated equipment deliveries and pick-ups to minimize downtime between jobs for maximum efficiency.
- Improved installation efficiency by developing and implementing streamlined processes for the team.
- Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
- Actively participated in continuous improvement initiatives, sharing best practices and lessons learned from previous projects with team members.
- Scheduled timelines of operations and work teams.
- Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
- Conducted surveys of installation locations and noted any issues.
- Collaborated with sales and engineering teams to develop custom solutions for unique client needs.
- Utilized problem-solving skills proactively when faced with unforeseen challenges during installations.
- Increased team productivity through regular communication and coordination of project priorities.
- Managed a team of technicians, providing guidance, support, and ongoing training to ensure their success.
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Education
Undergraduate - Building Codes And Standards
Camden County College
Blackwood, NJ06.2006
Electronics/Computer Repair - Electronics/Computer Repair
Camden County Institute of Technology
Gloucester Township, NJ06.1993
High School Diploma - Electronics
Cherokee High School
Marlton, NJ06.1986
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Flexible and Adaptable
- Problem and Issue Resolution
- Professional and Courteous
- System Installation
- Equipment Inspection
- Analytical Thinking
- Time tracking
- Customer Relationship Management
- Safety Procedures Adherence
- Document Management
- Scheduling and Coordination
- Project Management
- Work Documentation
- Client Relationship Management
- Project Oversight
Certification
NICET Level IV Certification # 105770
State of NJ BA License # 34BA00173000
State of NJ FA License # 34FA00139300
NJ Div. Fire Safety C4-FAS License # 154889
Timeline
System Service Technician
Johnson Controls
06.2009 - Current
Commercial Installation Team Manager
Tyco Integrated Security
05.2007 - 06.2009
Residential Installation Supervisor
Tyco Integrated Security
01.2000 - 11.2000
High Volume Residential Installer
ADT Security Services
06.1993 - 01.2001
NICET Level IV Certification # 105770
State of NJ BA License # 34BA00173000
State of NJ FA License # 34FA00139300
NJ Div. Fire Safety C4-FAS License # 154889
System Service Technician
Tyco Integrated Security
Undergraduate - Building Codes And Standards
Camden County College
Electronics/Computer Repair - Electronics/Computer Repair
Camden County Institute of Technology
High School Diploma - Electronics
Cherokee High School
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