Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Interests
Timeline
Generic
Davis Williams

Davis Williams

McAllen,Texas

Summary

Accomplished senior operations executive with extensive experience managing corporate and regional fixed operations in the automotive industry. Skilled in overseeing service, parts, and body shop functions across multiple locations, driving significant revenue and profit growth. Proven track record in dealer buy/sell acquisitions, cost analysis, inventory reconciliation, and business planning. Known for building and leading high-performing teams of up to 685 individuals in corporate and regional settings, with expertise in management development and leadership training. Recognized expert in Fixed Operations with exceptional problem-solving abilities across major automotive brands.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vice President of Fixed Operations

Fiesta Management Dealer Group
01.2023 - Current
  • Executive oversight of all Fixed Operations for the dealer group, reporting directly to the CEO.
  • Managed 24 rooftops featuring 20 different OEM brands, including luxury, domestic, and import categories.
  • Oversaw a collision center and parts inventory, with a wholesale parts division conducting daily sales to Mexico.
  • Supervised and managed the construction of five new dealership buildings for CJDR, Genesis, Mercedes-Benz, BMW, and Hyundai.
  • Led and managed a fixed operations team at the corporate level and developed a Service and Parts Manager Development program to train managers to become tier 1 leaders.
  • Collaborated with Collision Managers to establish concierge services in stores, providing estimates and executing processes for success through continuous coaching and training.
  • Delivered world-class service ensuring an unparalleled customer experience.
  • Brands included Ford, Chevy, Cadillac, Isuzu, Subaru, Volvo, Mazda, Nissan, Maserati, CJDR, Hyundai, Genesis, KIA, Toyota, Infiniti, BMW, and Mercedes-Benz.

Southeast Market Regional After Sales President

AutoNation Inc
01.2015 - 01.2023
  • Provided Customer Care Fixed Operations support to the Eastern Region Market #4, covering Georgia and Tennessee with over 22 stores.
  • Generated $22 million in monthly revenue sales and $9.1 million in gross.
  • Collaborated with dealership staff and management to develop and execute processes aimed at enhancing customer experience.
  • Responsible for coaching, training, and leading employee and management development.
  • Oversaw and assisted in dealer acquisitions and buy-sells across various regions.
  • Managed Controllable sales to generate Customer Pay revenue gross in the market.
  • Reduced operational costs through strategic cost management initiatives.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.

Vice President of Fixed Operations Director

CLAY COOLEY AUTOMOTIVE GROUP
01.2012 - 01.2015
  • Oversee corporate fixed operations, including the second and twenty-fifth largest Nissan stores in the USA, for this multi-franchise dealer with nine locations (Nissan, Toyota, Chevrolet, Chrysler Jeep Dodge Ram, Suzuki, and Mitsubishi) in Texas, Ohio, and Missouri.
  • Manage high-volume Service, Parts, and Body Shop functions.
  • Supervise a staff of 535.
  • Collaborate closely with franchise managers and executives on process implementation and factory compliance for Parts and Service.
  • As a key executive, execute buy/sell transactions to expand the dealer portfolio by adding Toyota in St. Louis, Nissan in Austin, and Nissan Cincinnati.
  • Increased productivity by 22% and effective labor rate by $19.23 through extending second shift hours, implementing a bell curve grid on labor, and introducing service advisor and estimator support.
  • Led the organization through four audits and implemented warranty processes to ensure compliance.
  • Improved CSI scores by enforcing personal accountability and developing new strategies for advisors.
  • Facilitated the Top 25 CSI ranking for the Chrysler dealership and elevated all franchises above the national average for CSI and CEI.
  • Grew Fixed Gross Profit by 52% from 2013-2014, with continued growth in 2015.
  • Achieved a $146/repair order sales increase by deploying iPads for service advisors.
  • Enhanced productivity and quality through the implementation of KPI tracking software.
  • Maximized employee performance and satisfaction by updating job descriptions and recognition programs.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Devised and presented business plans and forecasts to CFO and CEO.
  • Managed financial, operational and human resources to optimize business performance.

Fixed Operations Service Consultant & Trainer

HENDRICK AUTOMOTIVE GROUP
01.2009 - 01.2012
  • Trained new service consultants and sold labor/parts services.
  • Supervised a team of 6.
  • Increased Labor & Parts sales to $1.3M in 2011 (ranked 2nd out of 80+ dealerships).
  • Achieved 2.89 hours/repair order, $106.45 labor rate, and 3.92 CSI rating.
  • Ranked Top Service Advisor in Sales for 7 stores.
  • Top Service Consultant in Sales of Maintenance Plans for 2 years.
  • Top MOC Chemical Sales for multiple years.
  • ASE and GM Certified Service Consultant; GM Mark of Excellence Certified.

Education

Next Level Leadership- Service Manager Development College -

Next Level Automotive Development
McAllen, TX
2024

Parts Profit- Parts Manager Development College -

Parts Profit
McAllen, TX
2024

Maxwell-High Road Leadership, 360 Leader -

Maxwell University
Atlanta, GA
2024

Ritz Carlton Customer Service Institute -

Ritz Carlton
Orlando, FL
08.2019

Walt Disney Institute Training -

Walt Disney Institute
Orlando, FL
2018

Certificate - Educational Leadership And Management

Emory University
Atlanta, GA
03-2017

Subject Matter Expert Fixed Operations -

M5 Management Services
Birmingham, AL
2013

Business Management course work -

Pitt Community College
Greenville, NC
1988

Skills

  • Operational production management
  • Service excellence
  • Business Development
  • Process improvement
  • Policy and procedure development
  • Budget oversight
  • Recruiting and interviewing
  • Coaching and mentoring
  • Results-driven
  • Risk management
  • Mergers and acquisitions

Certification

  • ASE C1 Certified
  • American Financial Manager Certification
  • GM Chevrolet Certified Service Manager
  • Chrysler Certified Service Manager

References

Available from current and past work history.

Affiliations

  • Blue Knights Law Enforcement club
  • Mens Rotary club

Interests

  • Outdoor Recreation
  • Team Sports
  • Playing Sports
  • I enjoy cooking for friends and family gatherings
  • Volunteering at local animal shelters and rescue organizations
  • Volunteering with youth sports programs as a Coach

Timeline

Vice President of Fixed Operations

Fiesta Management Dealer Group
01.2023 - Current

Southeast Market Regional After Sales President

AutoNation Inc
01.2015 - 01.2023

Vice President of Fixed Operations Director

CLAY COOLEY AUTOMOTIVE GROUP
01.2012 - 01.2015

Fixed Operations Service Consultant & Trainer

HENDRICK AUTOMOTIVE GROUP
01.2009 - 01.2012

Next Level Leadership- Service Manager Development College -

Next Level Automotive Development

Parts Profit- Parts Manager Development College -

Parts Profit

Maxwell-High Road Leadership, 360 Leader -

Maxwell University

Ritz Carlton Customer Service Institute -

Ritz Carlton

Walt Disney Institute Training -

Walt Disney Institute

Certificate - Educational Leadership And Management

Emory University

Subject Matter Expert Fixed Operations -

M5 Management Services

Business Management course work -

Pitt Community College

Similar Profiles

CREATE PROFILE