Davis A. Billows
Louisville,KY
Summary
Dynamic professional with a proven track record at Mistwood Golf Club, excelling in enhancing customer satisfaction and team performance. Leveraged exceptional communication skills and an outgoing personality to resolve inquiries and boost member engagement. Recognized for superb time management and innovative business development strategies, significantly contributing to operational excellence and client service.
Overview
5
5
years of professional experience
Work History
Guest Service Attendant
Forest Ridge Country Club
Broken Arrow, OK
05.2024 - 08.2024
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Implemented strategies designed to increase member engagement through special events or activities.
- Resolved customer complaints or inquiries promptly in a professional manner.
- Maintained an inventory of supplies needed for day-to-day operations of the club.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences..
- Reported required maintenance or repairs to management and maintained supply inventory.
- Facilitated communication between management team and staff regarding operational issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Coordinated with pro shop staff to address guest needs and concerns.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Operated golf cart washing station, ensuring carts were clean and presentable.
- Enforced golf course rules and regulations for safety and etiquette.
- Collected balls and baskets on driving range and loaded ball machines.
- Assisted with staging and execution of tournaments and events.
Golf Cart Attendant and Pro Shop Assistant
Mistwood Golf Club
Romeoville, IL
04.2019 - 08.2023
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Safely operated cart retrieval equipment in parking lots and course paths.
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
- Maintained cleanliness and operational readiness of golf carts, ensuring a superior guest experience.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Provided courteous and efficient service to all golf course patrons.
- Inspected golf carts for damage or maintenance needs and reported issues promptly.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Provided basic operational instructions to guests unfamiliar with golf cart usage.
Education
Bachelor of Arts - Finance
Bellarmine University
Louisville, KY05-2025
Skills
- Business development
- Excellent communication skills
- Outgoing personality
- Teamwork and collaboration
- Client service
- Exceptional customer service
- Energetic self-starter
- Superb time management
Affiliations
- Men's Golf Team, Bellarmine University, 2021-2025
Timeline
Guest Service Attendant
Forest Ridge Country Club
05.2024 - 08.2024
Golf Cart Attendant and Pro Shop Assistant
Mistwood Golf Club
04.2019 - 08.2023
Bachelor of Arts - Finance
Bellarmine University
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