Jira
Davis Kinzell
Digital Sales Consultant
Novato,CA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers.
Excellent instructional and problem-solving skills reduce concerns related to new technology. Extensive background in high end sales both online and in person, with time spent in tech start ups
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Sales Consultant
Maker&Son
Los Angeles, CA
12.2021 - Current
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Retained consistent client base by conducting market research to develop brand strategy.
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
IT Technical Support Specialist
Private Home Office
San Francisco, CA
02.2021 - 12.2021
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for principals, office and house staff.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with house staff to escalate and address prinipal inquiries or technical issues.
- Researched product and issue resolution tactics to address principal's concerns.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Quality Assurance Analyst
Friendly Force, LLC
Austin, TX
02.2018 - 03.2020
- Tracked, prioritized and organized defects with Jira, working with development team to facilitate timely corrections.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Documented testing procedures for developers and future testing use.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Created and achieved product quality objectives and met product specifications.
- Reported progress, test metrics and results to project stakeholders.
Quality Assurance Test Analyst
Hoodini Technologies, LLC
Austin, TX
02.2018 - 01.2019
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.
- Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
- Used Jira and Testrail to create and execute automated test scripts.
- Conducted software compatibility tests with programs, hardware, operating systems or network environments.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Retail Store Manager
Unionmade Goods
Larkspur, CA
05.2012 - 02.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Education
Associate of Applied Science - Web Design
General Assembly
San Francisco, CA 10.2019 - 01.2020
Bachelor of Arts - Computer Graphics
Academy of Art University
San Francisco, CA 09.2003 - 06.2007
Associate of Arts - Film
College of Marin
Greenbrae, CA 08.2002 - 07.2004
Skills
Product and service knowledge
Software
Zendesk
Shopify
Xero
MS Office Suite
Google Suite
Timeline
Sales Consultant
Maker&Son
12.2021 - Current
IT Technical Support Specialist
Private Home Office
02.2021 - 12.2021
Associate of Applied Science - Web Design
General Assembly
10.2019 - 01.2020
Quality Assurance Analyst
Friendly Force, LLC
02.2018 - 03.2020
Quality Assurance Test Analyst
Hoodini Technologies, LLC
02.2018 - 01.2019
Retail Store Manager
Unionmade Goods
05.2012 - 02.2018
Bachelor of Arts - Computer Graphics
Academy of Art University
09.2003 - 06.2007
Associate of Arts - Film
College of Marin
08.2002 - 07.2004
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