Davison Ng
San Francisco,CA
Summary
Motivated aspiring Radiologic Technologist with hands-on shadowing experience alongside X-ray technologists, gaining exposure to imaging workflows, patient positioning, and radiation-safety practices. Demonstrates strong communication skills, attention to detail, and a commitment to compassionate patient care. Seeking admission to the UCSF Radiologic Technologist Program to further develop clinical imaging expertise.
Overview
10
10
years of professional experience
Work History
Practice Coordinator 2
UCSF Parnassus
San Francisco, CA
12.2022 - Current
- Navigating through APEX systems to check in patients' appointments
- Exemplifying empathy and care for patients while maintaining professionalism as the public face of the administrative team
- Complying and maintaining HIPAA regulations
- Uploading CD images and health records into patient charts, using applications such as LifeImage, and PACS system
- Providing excellent customer service and communication/interpersonal skills, both over the telephone and directly
- Utilizing strong computer skills, including basic keyboarding skills, and experience with numerous Office-type software programs, such as Outlook, Word, Excel, and Teams. Proven ability to navigate through multiple patient record systems
- Analyzing situations, prioritizing tasks, developing solutions, and making recommendations
- Utilizing strong writing skills to compose, edit, and review a wide variety of documents
- Making good judgment and working independently, at times under the pressure of deadlines
- Accessing situations to prioritize workload, developing solutions, and making recommendations
- Demonstrating knowledge of medical practice terminology
- Routing patient advice requests to providers
- Utilizing EPIC systems for appointments and ancillary services
- Documenting patient encounters and requested
- Experience in Radiology, with the combination of hospital experience and knowledge within the Radiology department
- Demonstrating experiences in health care such as medical record data abstraction
- Ability to translate/communicate in another language (eg. Cantonese)
Client Services Associate
First Republic Bank
San Francisco, CA
07.2021 - 08.2022
- Displayed strong telephone etiquette, effectively assisting and resolving clients' needs.
- Prepared prequalification letters for loan officers to review.
- Documented and processed information provided by clients regarding fraud claims.
- Assisted clients with processing and reviewing necessary documents for applications.
- Engaged clients with proactive strategies to understand needs and develop successful solutions.
- Updated and maintained client information, utilizing computer software such was Microsoft Word, Excel, and Outlook.
- Analyzed loan documents to ensure all information are documented and complete.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Answered phones to direct callers, schedule follow-up calls and provide general information regarding numerous banking departments.
Relationship Banker
Union Bank
San Francisco, CA
09.2020 - 06.2021
- Built and maintained strong and lasting financial relationships with customers through proactive outreach and follow-up.
- Assisted customers with opening new accounts, completing service requests and submitting credit applications.
- Assessed clients’ financial information by completing a Needs Assessment to determine total current and future financial needs.
- Utilized numerous computer software to effectively process data entry/retrieval and communication between team members.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Referred clients as necessary to the appropriate department to cross-sell additional services or products.
- Reduced bank losses by setting successful risk management policies.
- Adhered to related laws and regulations, such as Bank Secrecy Act and US PATRIOT Act.
- Filed claims for clients regarding any fraud/charges on accounts.
- Calculated early termination/account fees regarding banking products for clients.
Bank Teller
Wells Fargo
San Francisco, CA
03.2018 - 09.2020
- Reconciled cash and checks against computer records at end of shift.
- Explained bank services, financial products and applicable fees to customers.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Adhered to financial services security and audit procedures.
Shift Supervisor
Starbucks
San Francisco, CA
06.2015 - 11.2017
- Managed daily workflow and scheduled staff for adequate coverage.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Managed store duties, ordered materials, organized workspaces, and answered phone calls.
Education
BS degree - Business Administration - Finance
San Francisco State University
05.2019
Timeline
Practice Coordinator 2
UCSF Parnassus
12.2022 - Current
Client Services Associate
First Republic Bank
07.2021 - 08.2022
Relationship Banker
Union Bank
09.2020 - 06.2021
Bank Teller
Wells Fargo
03.2018 - 09.2020
Shift Supervisor
Starbucks
06.2015 - 11.2017
BS degree - Business Administration - Finance
San Francisco State University