DAVIS SHAHBAZ
BURBANK,CA
Summary
Experienced professional and performer with excellent experience with building client relations and growing all aspects of the business. Demonstrated leader in sales with consistent growth year over year. Building team members and utilizing their special skills to improve performance and encouraging growth.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Knowledgeable Manager with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Keeler Street Burgers Inc.
05.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Branch Manager
US Bank
04.2017 - 01.2021
- Leading operations and sales and managing team members
- Teaching team members how to identify opportunities and building relationships with clients
- Maintaining top performer status, while helping other team members achieve highest potential
- Making sure branch achieved Acceptable audit and consistently stayed within strict adherence to policy
- Conducted interviews with new potential new hires
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Complied with established internal controls and policies.
Assistant Branch Manager
US Bank
01.2013 - 04.2017
- Maintaining consistent sales of over 200% every quarter
- Managed, supervised and directed the overall branch operations and sales goals
- Grew book of business for the branch by creating long lasting relationships
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager/ Business Banker
Wells Fargo Bank
01.2008 - 01.2011
- Assumed all management responsibilities including training bankers and tellers to surpass all goals and maintain perfect audit record and staying operationally stable
- Was selected to participate in the Buddy Banker Program, had to fly to Middleburg FL to convert Wachovia Bank Branch to Wells Fargo Bank
Education
High School Diploma -
Clark Magnet High School
La Crescenta, CA06-2008
Skills
- Fluent in Armenian
- Fluent in Assyrian
- Fluent in Farsi
- Windows and Mac OS X
- Microsoft Office Suite
- Hogan
- Organization and prioritization skills
- Time management skills
- Self motivated
- Initiative
- High level of energy
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Personnel management
- Staffing
- Payroll processing
- Strategic planning
- Inventory management
- Relationship management
- Human resources
- Operational reporting
- Budget development
Awards
- 10 time consecutive Quarterly Star of Excellence Banker
- 2015 and 2016 Annual Star of Excellence Banker
- Participant in a Top Tier Branch for 2015 and Branch of the Year Finalist for 2016.
Languages
English
Native or Bilingual
Spanish
Limited Working
Armenian
Native or Bilingual
Persian
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Owner/Operator
Keeler Street Burgers Inc.
05.2020 - Current
Branch Manager
US Bank
04.2017 - 01.2021
Assistant Branch Manager
US Bank
01.2013 - 04.2017
Assistant Branch Manager/ Business Banker
Wells Fargo Bank
01.2008 - 01.2011
High School Diploma -
Clark Magnet High School
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