Davit Karapetyan
Van Nuys
Summary
Seasoned IT Manager with a proven track record at The Alexander, a Luxury Collection Hotel, Yerevan, enhancing IT infrastructure and cybersecurity management. Excelled in team development and technical leadership, achieving significant efficiency improvements. Skilled in information security and fostering team collaboration, consistently delivering innovative solutions to complex IT challenges.
Overview
6
6
years of professional experience
Work History
IT Manager
The Alexander, a Luxury Collection Hotel, Yerevan
Yerevan, Armenia
10.2021 - 03.2024
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Monitored system performance and identified areas of improvement.
- Established security protocols to protect data from unauthorized access or modification.
- Analyzed user needs and developed specifications for new systems or modifications.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Trained staff members on various aspects of computer usage and software applications.
- Assessed current infrastructure capabilities against future requirements.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Provided technical support to end-users on a variety of issues.
- Monitored system performance and identified areas for improvement.
IT ON-SITE SUPPORT SPECIALIST
Coca-Cola Hellenic Bottling Company
Yerevan, Armenia
05.2019 - 10.2021
- Provided technical support to customers via phone and email.
- Performed routine maintenance tasks on operating systems and applications.
- Assisted with the administration of user accounts in Active Directory environment.
- Resolved network connectivity issues including router configuration.
- Ensured that all system backups were completed successfully.
- Maintained an inventory of all hardware, software, licenses and warranties.
- Installed, configured, tested, maintained and troubleshot hardware and software components of the system.
- Managed the installation of new hardware and software components in accordance with established policies and procedures.
IT Specialist
American University of Armenia
Yerevan, Armenia
10.2017 - 05.2019
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Set up local area networks and wide area networks.
- Resolved conflicts between different hardware components or software programs.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Installed operating systems, applications, patches, updates. as needed.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
Bachelor - Information Technology
Russian - Armenian University
Yerevan/Armenia07-2017
Skills
- Information confidentiality
- Technical support scheduling
- Technical troubleshooting
- IT budgeting
- IT infrastructure
- Team development
- Operating system management
- IT asset management
- IT service management
- Technical leadership
- IT risk management
- Business analysis
- Network administration
- Information security
- Change management
- IT resource use
- Cybersecurity management
- Application support
- Virtualization
- Team collaboration
Languages
English
Professional
Armenian
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
IT Manager
The Alexander, a Luxury Collection Hotel, Yerevan
10.2021 - 03.2024
IT ON-SITE SUPPORT SPECIALIST
Coca-Cola Hellenic Bottling Company
05.2019 - 10.2021
IT Specialist
American University of Armenia
10.2017 - 05.2019
Bachelor - Information Technology
Russian - Armenian University
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